Tech Support Analyst Associate

The  Technical Support Analyst Associate reflects the mission vision and values of Northwestern Medicine (NM) adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards. The Technical Support Analyst possesses advanced knowledge of desktops laptops mobile devices and associated operating systems and peripherals. Additionally the analyst has in-depth understanding of networking (wired and wireless) printing and printing hardware telephony support and audio-visual support.



 

Northwestern Medicine Information Services drives innovative high-value solutions to transform health care. We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence our team goes to extraordinary lengths to ensure that our systems work together seamlessly. Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by:



 

• Leveraging AI automation and rollout of advanced cyber controls that support digital transformation strategies.
• Implementing advanced technologies in clinical and administrative areas.
• Furthering the development of the end-user support model to help enhance modern infrastructure.

Responsibilities:

The Technical Support Analyst Associate will have primary responsibility for maintaining all NM endpoint hardware and core software including but not limited to computing devices pagers printers telephony and telephony hardware operating systems core software and some specialized software/systems including NMs electronic health record. To that purpose the position provides business-use guidance as well as technical guidance for end user technologies. The role includes hardware and software deployment as necessary. This position requires participation in an on-call support to ensure the availability and performance of our systems.

Qualifications :

Minimum Requirements:

Experience:

• 0-3 years of experience in technical support or related discipline.

Behavioral Attributes:

• Basic support knowledge of desktops laptops and mobile devices including MS Office products printers telephony hardware and network configurations (wired and wireless).

Preferred:

• Bachelors Degree in a related field.
• I.T. related certification.

Additional Information :

Northwestern Medicine is an equal opportunity employer (disability VETS) and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and at times internal transfers. If you are offered a position with us you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis and we follow all local state and federal laws including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position however all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical emotional and financial well-being while providing protection for unexpected life events.

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If sign-on bonus is included in a job posting eligibility is as followed:  Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception : New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.

Remote Work :

No

Employment Type :

Full-time