Customer Success Manager

Kforce has a client in Hollywood, CA that is seeking a Customer Success Manager to manage advertiser relationships, support campaign performance, and identify growth opportunities within existing accounts. This role combines account management, customer success, and sales within a fast-paced digital advertising environment. Key Responsibilities:

• Manage and develop a portfolio of advertiser accounts
• Lead customer onboarding and drive product adoption and retention
• Advise clients on campaign performance and optimization opportunities
• Identify opportunities to grow revenue within existing accounts
• Maintain client activity, sales pipeline, and account documentation
• Conduct regular client outreach through calls, emails, and meetings
• Troubleshoot campaign delivery and trafficking issues
• Partner with Sales, Ad Operations, Product, Data, and Marketing teams to resolve client needs
• Interpret campaign data and provide actionable client recommendations
• Manage revenue targets and maintain strong client relationships
• 2-5 years of digital advertising, media sales, customer success, or account management experience
• 2-3 years of media experience
• Strong account management and client relationship skills
• Knowledge of digital advertising and the campaign lifecycle
• Ability to identify sales opportunities within existing accounts
• Strong communication, problem-solving, and organizational skills
• Ability to interpret campaign performance data
• Ability to manage multiple priorities in a fast-paced environment

• Connected TV (CTV) advertising experience
• Direct-client advertising sales experience
• Experience working with SMB advertisers
• Experience with self-service advertising platforms
• Experience in a fast-paced or start-up-style environment

• Customer Success
• Account Management
• Digital Advertising
• CTV Advertising
• Media Sales
• Campaign Optimization
• Client Retention & Growth
• Revenue Generation
• Campaign Reporting
• Cross-Functional Collaboration