Deputy Program Manager

Responsibilities & Qualifications We are seeking a Deputy Program Manager to support the Department of Homeland Security (DHS) Network Operations Security Center (NOSC) Network, Cloud, and Cyber Services (NCCS) 2.0 program. The Deputy Program Manager will support overall program execution and delivery of enterprise network, cloud, cybersecurity, security operations, and IT service management services. The position will assist with contract management, technical and operational oversight, customer coordination, performance management, cybersecurity operations, continuous service improvement, and delivery of mission-critical services. The ideal candidate will have significant experience managing cybersecurity programs and teams in complex federal environments. Experience leading Security Operations Center (SOC) and/or Network Operations Center (NOC) support within DHS is highly preferred.

REQUIRED QUALIFICATIONS

Experience Minimum of five (5) years of overall cybersecurity management experience . Demonstrated experience leading or managing cybersecurity programs, operations, technical teams, or service-delivery functions. Experience supporting cybersecurity, network operations, incident management/response, vulnerability management, or related enterprise security operations. Strong program and project management skills with the ability to coordinate technical teams, operational priorities, customer requirements, performance metrics, and program deliverables. Strong written and verbal communication skills with the ability to communicate effectively with government customers, technical teams, program leadership, and other stakeholders. Certification Certified Information Systems Security Professional (CISSP) – Required. Education Bachelors Clearance Active Top Secret Clearance Highly Preferred Qualifications Active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance. Previous experience supporting the Department of Homeland Security (DHS) . Demonstrated experience leading or managing a Security Operations Center (SOC) and/or Network Operations Center (NOC) in a DHS environment. Experience managing integrated cybersecurity and network operations supporting enterprise or mission-critical environments. Experience with Cybersecurity Services Provider operations, ITSM, vulnerability management, security-control assessments, FISMA reporting, Zero Trust, and continuous service improvement.

RESPONSIBILITIES

The Deputy Program Manager will support program leadership and execution across the NCCS 2.0 scope, including: Support overall contract and program management , including planning, staffing, performance, risk, deliverables, customer coordination, and operational execution. Provide leadership and oversight for cybersecurity, network, cloud, platform, system operations, and IT service delivery activities. Support Knowledge Management (KM) and development and maintenance of doctrine, policies, plans, procedures, and Standard Operating Procedures (SOPs) . Support service catalog development, customer relationship management, and service management practices. Coordinate program communications and project management activities across technical and operational teams. Support the Continuous Service Improvement Program (CSIP) and identify opportunities to improve service quality, efficiency, reliability, and performance. Develop, monitor, analyze, and report program performance, operational, and investment metrics. Support capability testing, training, exercises, data calls, and data acquisition requirements. Support the Cybersecurity Services Provider (CSP) program and associated cybersecurity service-delivery requirements. Oversee or coordinate network, cloud, and cybersecurity monitoring and analysis , event management, incident management, and incident response activities. Support Network Operations Services , including enterprise network availability, performance, security, and operational support. Support cloud, platform, system operations, program tools, web services, and system administration activities. Support implementation and continuous improvement of cybersecurity and IT service-delivery capabilities. Support OneNet network infrastructure operations and maintenance and associated Information Technology Service Management (ITSM) activities. Coordinate field engineering technical services as required. Support cybersecurity programs and activities involving: Information Security Vulnerability Management (ISVM) Information system security control assessments Intrusion Defense Chain and Federal Information Security Modernization Act (FISMA) metrics DHS Industry Cyber Hygiene Assessment (CHA) operations Zero Trust initiatives Overview

WORK ENVIRONMENT

This position requires close coordination with Government stakeholders, program leadership, software engineers, database specialists, system administrators, and operational users. The Senior Software Engineer works in a collaborative, mission-focused environment that requires sound technical judgment, adaptability, discretion, and the ability to respond to changing operational priorities. Location: Springfield, VA Type of environment: Onsite Noise level: Low Work schedule: Schedule is day shift Monday – Friday; occasional extended hours asrequired

WORK AUTHORIZATION/SECURITY CLEARANCE

U.S. Citizen Top Secret clearance

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

OTHER INFORMATION

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice This position supports an upcoming government contract proposal and is contingent upon contract award and government approval. Candidates must meet all stated requirements and may be required to sign a Letter of Commitment (LOC). Additional Job Information TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please View email address on click.appcast.io assistance. #J-18808-Ljbffr TekSynap