IT Specialist

IT SpecialistMilpitas, California, United StatesAbout Weee!Weee! is the largest and fastest-growing ethnic e-grocer in the United States, operating in one of the largest underserved categories in retail with affordable access to exciting ethnic food. By partnering with local suppliers, redesigning the value chain and leveraging social buying, Weee! is reshaping the grocery business entirely. You can read more about us on Business Insider, Reuters and TechCrunch.Weee! is headquartered in Fremont, CA, and is currently available coast to coast with exceptional growth (5x YoY) across geographies, categories and ethnicities. We have raised $800M+ in funding to date from leading investors including Softbank Vision Funds, DST, Blackstone, Tiger Global, Lightspeed Ventures, Goodwater Capital, XVC and iFly. The opportunity now is to join a rocketship as we prepare for the next stage of growth, and an eventual public listing.This role is onsite 5 days a week in Milpitas, CAAs a warehouse IT specialist, you will help us maintain networks, security camera systems, badge systems, alarm systems, printers, desktops, laptops, and other IT assets. A successful candidate should have experience in IT project coordination, a solid technical background, and strong organizational and analytical skills.ResponsibilitiesProvide daily Tier 1 IT support for warehouse operations, including network, laptop/desktop, warehouse badge/alarm system, barcode and Wi-Fi printer, scanner, touch screen, PDA, UPS, and other IT-related equipment.Manage IT equipment inventory, IT assets, and in-house Warehouse Management System (WMS) user access privileges.Maintain, repair/replace, and ensure all IT equipment is in good working condition, including preventative maintenance.Perform Daily, Weekly, Monthly IT and Warehouse Inspections.Support and maintain IT infrastructure, including WAN/LAN networks, Access Points, MDF/IDF, video conferences, SAN, NAS, surveillance systems, security cameras, and warehouse system-related IT servers, storage, and applications.Support employee onboarding and offboarding.Create basic floor plans and elevation diagrams for building, MDF/IDF, and IT Infrastructure.Create simple project plans for IT Infrastructure and buildouts.Write SOPs and user manuals and provide IT training to end users.Participate in the local implementation of HQ projects.Other projects or tasks assigned by IT and Warehouse Managers and/or DirectorsQualifications4-7 years of relevant work experience in IT support.Proficient computer networking skills, such as managing the IT server room network switch/firewall.Experienced in computer troubleshooting skills (Windows, Mac OS)Possess good analytical, troubleshooting, and problem-solving skills.Experienced in security camera systems & badge systems.Nimble and patient with good communication skills.Works independently without supervisionWarehouse-related IT support experience is preferred.CCNA or equivalentWork Schedule:Office Hours: Monday - Friday, 9 AM - 5 PM (Flexible schedule based upon business needs)On-Call: Monday - Friday, 5 PM - 9 AM; Saturday - Sunday, 24 hoursBenefitsComprehensive health insurance package, including medical, dental, and vision. PPO/HMO packages401k, 4% company matchEquity and BonusVacation, sick and holiday time offMonthly mobile stipendMonthly Weee! Points creditsCompensation RangeThe US base salary range for this full-time position is $72,000 - $85,000This role may be eligible to discretionary bonus, incentives and benefitsOur salary ranges are determined by role, level, and locationThe range displayed on each job posting reflects the minimum and maximum base salary for new hires for the position across all US locations. Within the range, individual pay is determined by multiple factors like job-related skills, experience and work locations. Your recruiter can share more about the specific salary range during the hiring process.Please note that the compensation details listed in US role postings reflect the base salary only, and do not include any variable compensation elements.Weee! is an equal opportunity employer welcoming all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. Discrimination or harassment of any kind is not tolerated at Weee!. If you need to inquire about an accommodation or need assistance with completing the application, please email us at View email address on click.appcast.io.