Technical Project Manager

Role Description

We are seeking a highly motivated Technical Project Manager to join our Global Client Support Team. The ideal candidate is an energetic, organized professional with a strong passion for delivering exceptional client experiences. This individual will leverage their project management expertise, relationship-building skills, and technical acumen to drive internal and external clients to excellence.

• Primary point of contact for technical services and communication with the client, as well as internally within Symphony Talent and with any third parties.
• Orchestrate technical resource coordination and ensure flawless execution of projects for all post-sale technical implementation activities.
• Fully utilize delivery model, templates, and artifacts to structure all client implementations and enable deployment predictability.
• Assist in the definition of project scope, objectives, and business analysis.
• Partner with all relevant stakeholders to develop a solution strategy and ensure technical feasibility.
• Define, create, and maintain the program delivery for clients across support, projects and enhancement deliverables.
• Manage and communicate project status per defined cadence.
• Lead design and configuration discussions of web development and integration projects while providing technical knowledge of the SFX Talent Acquisition Engine application(s) to clients.
• Perform risk management to minimize project risks. Identify, troubleshoot, and resolve issues encountered by users. Document issues and defects within provided internal tools.
• Collaborate with Symphony Talent team members by providing important client feedback, process-improvement recommendations, troubleshooting tips and action items to support the product.
• Contribute and support organization quarterly goals.
• Ownership of technical project plan and coordination with client program work plan.
• Maintain quality client relationships and be the trusted client advocate.

Qualifications

• 5+ years previous experience working within a technically focused environment acting as a technical project manager/business analyst/administrator or consultant.
• Experience with applicant tracking systems and or candidate recruitment marketing systems.
• Experience developing system and processes to create operational efficiencies.
• Previous experience interfacing with clients in a technical project management/business analyst capacity.
• Experienced and comfortable interacting with all levels of management and roles within the client organization.
• Ability to effectively prioritize and escalate client issues as required.
• Excellent communication and presentation skills; ability to effectively explain complex solutions to clients.
• Highly organized with an ability to balance multiple projects and escalations in a fast-paced environment.
• High-level understanding of SaaS, web development, and data integrations is a plus.

Benefits

• Competitive base + variable compensation, unlimited PTO.
• Great benefits package, including a 401(k) plan, paid child leave & wellbeing offerings.
• Learning & growth programs.
• Open, collaborative culture.