Remote HELOC CX Leader: Elevate Customer Journeys
Upstart
Columbus, OH
- Remote job
Upstart is seeking a Customer Experience Manager for the HELOC product line to lead a team of CX agents, guiding inbound and future chat support while shaping interactions across home equity products. You’ll partner with quality, TPM, product, telephony, and compliance teams to design frictionless customer experiences, balancing self-service with human support. This role emphasizes people leadership and operational rigor. #J-18808-Ljbffr Upstart
Vacancy posted 1 day ago
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