Account Manager/Client Success

A bit about us:

We provide industry-leading service and offer proactive maintenance, repairs, and installation for commercial industrial equipment

Why join us?

• Generous Base (50-85k) + Commission
• Full-Time and stable opportunity
• Medical, Dental, Vision (50% employee contribution)
• 2 weeks PTO
• 3 sick Sick Pay
• 1 floating holiday
• 7 Holidays Paid
• Leadership and room for growth
• Training

Job Details

We are seeking a full-time Account Manager to join our team. This is an exciting opportunity for a seasoned sales professional with a background in the engineering industry, specifically with industrial equipment servicing. You will be responsible for managing a portfolio of key accounts, developing new business from existing clients, and actively seeking new sales opportunities. The ideal candidate will have a proven track record in B2B sales, account management, and customer success.

Responsibilities:

• Serve as the primary point of contact and build long-term relationships with clients.
• Develop a trusted advisory relationship with key accounts, customer stakeholders, and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts).
• Prepare reports on account status using CRM tools.
• Collaborate with the sales team to identify and grow opportunities within the territory.
• Assist with high severity requests or issue escalations as needed.
• Increase sales and customer satisfaction.
• Ensure all safety guidelines are followed during the installation and maintenance of industrial equipment.

Qualifications:

• Minimum of 3 years of account management or other relevant experience.
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level.
• Proven experience in delivering client-focused solutions based on customer needs.
• Proven ability to manage multiple accounts at a time while paying strict attention to detail.
• Excellent listening, negotiation, and presentation skills.
• Self-motivated and able to thrive in a results-driven environment.
• Natural relationship builder with integrity, reliability, and maturity.
• Ability to prioritize among competing tasks.
• Critical thinking and problem-solving skills.
• Excellent time and project management skills. You're always looking to improve inefficient processes.
• Keen attention to detail and adherence to deadlines.
• Expert at Microsoft Office Suite, CRM software, and sales systems.
• Knowledge of Sales Navigator, and Apollo is a plus.
• Bachelor's degree in Engineering, Business Administration, or related field.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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