Lead Remote Operations Center (ROC) Operator

As a subsidiary of Hanwha Energy, a global energy solutions company, Hanwha Convergence USA Corp. provides Smart Factory Solutions, Factory Automation, and renewable energy Operations & Maintenance (O&M) services supporting semiconductor manufacturing, utility-scale solar PV, and Battery Energy Storage System (BESS) clients. Hanwha Convergence is an affiliate of Hanwha Group, a Fortune Global 500 company and one of Korea’s largest business conglomerates with global leadership in renewable energy and advanced technologies. Position Summary The Lead Remote Operations Center (ROC) Operator provides shift leadership and operational oversight for Hanwha Convergence's 24/7 Remote Operations Center, supporting utility-scale solar and battery energy storage (BESS) assets across the United States. Serving as the primary escalation point during assigned shifts, this role is responsible for maintaining fleet situational awareness, coordinating operational events and outage response, supporting operator development, and ensuring compliance with established operating procedures. The Lead Operator works closely with field personnel, customers, utilities, QSEs, vendors, and internal teams to ensure safe, reliable, and efficient asset operations. Education and/or Experience Requirements Required High school diploma or GED required; Associate's degree in Engineering Technology, Power Systems, Electrical Technology, Renewable Energy, or a related field preferred. Minimum 3 years of experience in renewable energy operations, power generation, system operations, utility operations, or a related field. Experience operating and troubleshooting SCADA systems in a real-time operational environment. Experience managing alarms, outages, switching activities, and operational events. Working knowledge of utility-scale solar and battery energy storage systems (BESS). Strong leadership, communication, decision-making, and problem-solving skills. Ability to effectively manage multiple priorities in a fast-paced 24/7 operations environment. Proficiency with Microsoft Office and operational software platforms. Preferred Previous Lead Operator, Shift Lead, Control Room Operator, or supervisory experience. Experience coordinating with utilities, ISOs/RTOs, QSEs, field operations, and external stakeholders. Experience with OMS, Versify, or similar operational management platforms. Familiarity with NERC reliability standards, compliance requirements, and operating procedures. Experience supporting root cause analysis, event investigations, and continuous improvement initiatives. Physical Requirements / Work Environment Ability to remain in a stationary position (e.g., seated at a desk) for extended periods while performing office-based work. Frequent use of a computer, keyboard, mouse, and other standard office equipment. Ability to communicate effectively in person, over the phone, and via video conferencing. Ability to read, review, and analyze information presented on screens and in printed materials. Ability to occasionally stand, walk, reach, bend, or lift light office materials or equipment (up to 20 pounds). Sufficient visual and auditory acuity to perform job-related tasks in a typical office and meeting environment. Ability to work in a fast-paced, professional business environment and manage multiple priorities. Schedule: 12-hour modified DuPont rotation (5-week cycle); includes holidays, weekends, and relief shifts This position may require extended hours during major fleet events, severe weather conditions, or emergency situations. Equal Opportunity Employer Statement Hanwha Convergence is proud to be an at-will Equal Opportunity Employer and prohibits discrimination against race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, pregnancy, citizenship, disability, protected veteran status and any other classification protected by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Accommodation Statement We are committed to the full inclusion of all qualified individuals. As part of this commitment, Hanwha Convergence will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Please contact us to request accommodations. Disclaimer Statement Nothing in this statement shall imply implicitly or explicitly a guarantee of employment outside our at-will employment opportunity. Privacy Statement You may view your privacy rights by reviewing Hanwha Convergence Privacy Policy here or contacting our HR Team for a copy. #J-18808-Ljbffr