Front Desk Agent ("Agente de Recepcion")

Front Desk Agent ("Agente de Recepcion")

AC Element Phoenix City North - Phoenix, AZ 85054

PHOENIX, AZUL HOSPITALITY IS HIRING! BE PART OF SOMETHING EXTRAORDINARY!

JOIN US AT OUR JOB FAIR! We will be hiring on the Spot (Lo invitamos. Estaremos contratando!)

WHEN? Wednesday, October 28, 2026, from 11:30 AM – 6:00 PM

WHERE? Backyard Phoenix - 21001 N. Tatum Blvd., Phoenix, AZ 85050

Free parking available!

We're building the Pre-Opening Team for the exciting new dual-brand AC Hotel by Marriott & Element by Westin, opening in Phoenix in Q4 2026 — and we're looking for passionate, talented, and hospitality-driven individuals ready to make an impact!

With 240 guestrooms across two distinctive brands, AC Kitchen & Patio, the AC Lounge, Element's signature Rise breakfast, and more than 6,000 sq. ft. of meeting and event space, this is your chance to help bring an extraordinary new hospitality experience to life!

Please complete your application of employment and meet us on Wednesday, October 28 to meet our team, and take the first step toward your next career adventure!

About Azul Hospitality Group

Azul Hospitality Group is an award-winning hotel management company known for its people-first culture, operational excellence, and strong partnerships with leading global brands including Marriott, Hilton, Hyatt, and IHG. Azul is widely respected for developing talented leaders, fostering innovation, and creating memorable guest experiences. The company offers a collaborative environment where leaders are empowered to make decisions, drive performance, and grow professionally.

What Azul Offers?

• A Culture Built on Trust – We believe in empowering our people, fostering open communication, and building relationships grounded in mutual respect, honesty, and accountability.
• Work with Recognized Hospitality Brands – Gain valuable experience in a professional hospitality environment.
• Competitive Pay and Incentives – Enjoy competitive compensation and performance-based rewards.
• Comprehensive Employee Benefits – Access a benefits package designed to support your well-being.
• Career Growth Opportunities – Develop your skills and explore opportunities for advancement within our growing hospitality organization.
• Supportive Team Culture – Be part of a collaborative environment that fosters camaraderie, promotes teamwork, inspires innovation, and celebrates everyone's contributions.

Apply today and take the next step in your career with us! Azul Hospitality Group is an equal opportunity employer dedicated to fostering a diverse and inclusive work environment.

POSITION PURPOSE

Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to guests needs, including but not limited to; registration, checkout and cashiering thereby contributing to an overall pleasant and positive guest experience.

ESSENTIAL RESPONSIBILITIES

• Greet and welcome guests upon arrival.
• Execute the registration and checkout process at the front desk.
• Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests.
• Accurately handle cash transactions and balance a cash drawer to the given amount.
• Acknowledge rewards members and returning guests.
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Review current days arrival reports. Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment.
• Attend all scheduled training, departmental and hotel meetings.
• Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles.
• Practice safe work habits and ensure safe work practices to avoid injury to self and others.
• Ensure all privacy and security protocols are followed as well as departmental and company procedures.
• Answer all calls promptly correctly transfer all calls to appropriate departments.
• Confer and cooperate with other departments to ensure coordination of guest needs. Logging of all guest requests and room defects in the appropriate system. Follow up with guest after the completion of requests and repairing of any defects to ensure resolution to their satisfaction.
• Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions.
• Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions.
• Maintain lobby cleanliness and organization.

Assist in booking reservations.

Assist with handling mail, packages, facsimiles, and guest items.

All other duties assigned by manager or supervisor.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job duties as requested by direct and indirect supervisors.

PHYSICAL DEMANDS

• Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 45 lbs. as needed.
• Must be able to push and pull carts and equipment weighing up to 250 lbs.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
• Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
• Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Requires good communication skills, verbal, written and electronic.
• Considerable knowledge of complex mathematical calculations and computer programs.
• Must have excellent leadership capability and customer relations skills.
• Must be detail oriented with outstanding organizational and communication skills.
• Must possess basic computer skills.
• Must possess basic computational ability.
• Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
• Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS