Tissue Partner Relations Specialist

Job Title: Tissue Partner Relations Specialist Job Code: 700313 Shift: Monday - Friday during business hours, with occasional early mornings and Saturdays as needed. FLSA: Exempt Dept.: Tissue Business Unit: STB&T Revision: 0003 CPF Level: P3 Hybrid? Y General Summary Responsible for the strategic implementation of South Texas Blood & Tissue’s hospital development and community outreach services for tissue donation within the assigned service area. Collaborates with partner procurement agencies to ensure seamless delivery of tissue referral, consent, recovery, and donor family follow-up processes. The incumbent is expected to grow, develop, and improve this program with a focus on maximizing opportunities for tissue donation and promoting tissue donation awareness and education to hospital staff and the community. Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). Support, communicate and reinforce the mission and vision of the enterprise. Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes. It is essential that the incumbent have a valid driver's license and be at least 18 years old with a good driving record to meet organization driving standards. Major Duties and Responsibilities Identify key decision makers to establish and maintain contractual relationships with assigned hospitals for tissue recovery services. Develop relationships in the local and regional markets to increase and expand the potential donor referral base for cadaveric tissue donation and provide support to Cord Blood and Birth Tissue Program. Conduct educational activities for appropriate hospital staff regarding the hospital’s role in the donor referral process, including, but not limited to: in‑services, staff orientations, and skills fairs. Follow up on referral variances from assigned hospitals and conduct refresher education for facility staff, as needed, to prevent recurrence of variances. Conduct rounding on referring patient units within assigned hospitals on a regular basis (including weekend and night shifts). Evaluate effectiveness of hospital’s donation program through use of death record and compliance reviews. Provide referral outcome data on a periodic basis (as determined by hospital) for all referral facilities within the assigned service area. Participate in hospital performance improvement (PI) committees, where applicable, to improve donation. Education & Certifications High school diploma or general equivalency diploma. Preferably a Bachelor’s Degree from an accredited four‑year college or university. Valid United States Driver’s License. Certified Tissue Bank Specialist preferred. Experience Requires three or more years of experience in marketing, health education, public relations, or non‑profit. Requires public speaking experience. Prefer two or more years of experience in a hospital setting and/or tissue bank. Background in staff training and education helpful. In some cases, an equivalency, consisting of a combination of appropriate education, training and or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Knowledge Working knowledge of the American Association of Tissue Banking regulations. Working knowledge of regulatory/quality requirements and performance within all Standard Operating Procedures (SOPs) and policies. Assist in the development of hospital donation policies and promote a culture of donation within the hospital. Identify and recruit donation champions at assigned hospitals to help drive donation initiatives, increase access, and help resolve conflicts. Participate in donation awareness and donor registration activities within assigned hospitals. Develop and maintain relationships with funeral homes, Medical Examiners, and Justices of the Peace in the assigned area to improve potential for positive donation outcomes. Develop collaborative relationships with organ procurement organization (OPO) and eye bank partners. Collaborate with community agencies to participate in events to educate the public about tissue donation and encourage donor registration. Perform other duties as assigned. Non‑Essential Tasks Run departmental errands as directed. Skills Capable of training and relating to tissue services and hospital staff. Ability to develop relationships at all levels within the hospital. Capable of operating motor vehicles in all types of weather conditions. Excellent written and oral communication, interpersonal and presentation skills. Abilities Assist in expanding services and contracts South Texas Blood & Tissue provides. Maintain confidentiality. Neat in appearance and well groomed. Professional, detail oriented, self‑motivated, innovative, creative, assertive, organized, communicative, and able to work independently. Demonstrate passion for donation and transplantation and ability to communicate that externally. #J-18808-Ljbffr