IT Help Desk I

The IT Help Desk I position provides day-to-day technical support to employees and assists with maintaining the company's IT equipment, user accounts, software, and basic network infrastructure. This is an entry-level position designed for someone who is technically capable, service-oriented, and interested in developing their IT skills.

Requirements

Key Responsibilities

Help Desk & Employee Support

• Provide Level 1 technical support to employees.
• Troubleshoot Windows computers, laptops, printers, monitors, docks, and peripherals.
• Troubleshoot Microsoft Outlook, Teams, OneDrive, and other Microsoft 365 applications.
• Assist users with password resets, MFA, login, and access issues.
• Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues.
• Respond to and document IT support requests.
• Escalate advanced issues when necessary.
• Provide basic Microsoft 365 training to employees, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.

Computer & Employee Support

• Set up laptops and workstations for new employees.
• Configure computers with required applications and company settings.
• Maintain inventory of laptops, monitors, phones, printers, and other IT equipment.
• Prepare, issue, recover, and redeploy equipment.
• Assist with equipment replacement and lifecycle management.
• Maintain accurate asset records.

Employee Onboarding & Offboarding

• Prepare IT equipment for new hires.
• Assist with creation and configuration of user accounts.
• Configure email, Teams, OneDrive, printers, and required applications.
• Remove or disable access during employee offboarding.
• Recover company-issued IT equipment.

Microsoft 365 Administration Support

• Assist with Microsoft 365 user administration.
• Manage basic user, group, mailbox, and license requests.
• Assist with Microsoft Teams and SharePoint permissions.
• Support OneDrive synchronization and file-access issues.
• Assist with MFA and security-related user issues.

Education and Experience:

• 1-2 years of IT/help desk experience or equivalent technical training.
• Basic knowledge of Windows 11.
• Familiarity with Microsoft 365.
• Basic understanding of networking, TCP/IP, Wi-Fi, and VPN.
• Experience troubleshooting computers and peripherals.
• Strong communication and customer-service skills.
• Ability to learn new systems quickly.
• CompTIA A+, Network+, or Microsoft certifications are a plus.

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Must be in good physical condition and have good motor skills.
• Must be able to lift up to 50 pounds at times.
• Ability to function in work environment with moderate noise level from several sources creating constant activity.

Additional Notes

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


Salary Description


$22-30

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate's qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.