Senior PM, Conversational AI & CX Platform — Hybrid
Southern California Edison
Southern California Edison (SCE) is seeking a Senior Product Manager for Conversational AI & Customer Experience to shape the AI-powered customer service platform. You will own the intelligence, behavior, and end-to-end experience of high-volume voice and digital chat channels, translating insights into conversational flows and guiding cross-functional teams. This hybrid role requires collaboration with Engineering, CX, and external vendors, with a focus on measurable improvements in customer #J-18808-Ljbffr Southern California Edison
Vacancy posted 1 day ago
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