Senior Solutions Engineer

Senior Solutions Engineer

NYC or LA

Our Mission

Healthie is an AI-Native, ONC Certified EHR for modern outpatient healthcare.

Healthie is proud to power clinically excellent healthcare for over 40,000 providers who deliver clinically excellent healthcare - longitudinal and collaboratively, with patient and provider experiences at the center. Both healthcare and technology are undergoing unparalleled industry innovation, and it's incredible to see the momentum - from consumers, from providers, and from reimbursement for this type of healthcare - grow exponentially.

We provide the powerful infrastructure every care delivery organization needs. On the surface this includes EHR, Scheduling, Engagement, Billing, Data, and much more. Underneath the iceberg are thousands of configurations, settings, widgets, automations, and limitless capabilities because we are an API-first platform. Our fully brandable platform makes it easy for clinics and organizations of any size to scale and never reach a limit.

Today, over 3 billion API calls are made to Healthie every month, as thousands of organizations who work with more than 21 million patients in total, rely on Healthie to deliver clinically excellent healthcare in over 35 specialties, from behavioral healthcare to complex chronic care management and personalized medicine.

We believe in the power of technology to improve access to healthcare and we're building the rails that make this a reality. We work fast and with quality because we provide business-critical, healthcare-critical software that clinicians and patients need for a better healthcare system. We're customer-obsessed, operate with lightning-fast processes and responses, and always share our product roadmap publicly- so customers can see what we're building, and remain relentlessly focused on how care gets delivered.

Healthie is backed by leading investors, and while we've $42M raised to date, more importantly, we operate with fiscal responsibility and have been profitable for more than half of our time as a company. We know that building an ONC-Certified EHR is a lifetime's body of work, and we are here to build for our customers forever.

About the Role

We are hiring an exceptional Senior Solutions Engineer to join our team! In this role, you will serve as a trusted technical advisor, working closely with prospects, customers, and internal teams to ensure seamless adoption and integration of Healthie's platform. You'll bridge the gap between technical solutions and business needs, helping customers unlock the full potential of our platform while driving successful implementations.

In this role, you'll actively participate in customer calls, providing technical expertise during pre-sales and post-sales conversations. You'll guide customers through solution design, API integrations, data migrations, and system configurations to ensure a smooth onboarding experience. A big part of your job will be working directly with customers to understand their unique challenges and develop tailored solutions that meet their needs. By building strong relationships, you'll help customers maximize the value of our platform and foster long-term partnerships.

You'll also play a critical role in troubleshooting technical issues, optimizing product adoption, and ensuring seamless integrations with third-party systems. Your ability to explain complex technical concepts to non-technical stakeholders will be key to driving successful outcomes. Additionally, you'll collaborate closely with our Product, Engineering, and Support teams, sharing valuable feedback from customer interactions. Your insights will help shape the future of Healthie's platform, ensuring continuous improvements that enhance the user experience.

This is an exciting opportunity to have a direct impact on customer success and play a pivotal role in the growth of Healthie. If you're passionate about technology, problem-solving, and making a difference in healthcare, we'd love to hear from you!

At Healthie, we are AI-enabled and AI-accelerated in how we build. We are looking for team members who actively leverage AI-powered development tools, embrace automation, and help teams adopt modern, AI-assisted engineering practices to increase velocity and quality.

About You

• Customer-Focused – You love working with customers and thrive when you can help them navigate complexities. You're comfortable providing real-time technical solutions while also following up asynchronously to ensure smooth, on-time, and multi-faceted implementations. Bonus points if you've ever been a customer yourself and implemented Healthie!

• Experienced & Technical – You have at least 4 years of experience as a full-stack developer, and you're familiar with our tech stack (Rails, React, Typescript, GraphQL), as well as supporting technologies like Postgres, Redis, and Sidekiq. Your technical expertise is paired with a practical ability to tackle challenges in a fast-paced environment.

• Healthcare-Savvy – You understand the weight of building solutions in healthcare. At Healthie, we provide critical software for our customers, and you're dedicated to ensuring that privacy, security, and compliance are at the forefront of every decision you make.

• Creative Problem-Solver – Healthie customers often integrate our platform with other parts of their tech stack and third-party tools. You have a knack for brainstorming and identifying the best pathways to connect systems, always thinking outside the box to meet customer needs.

• Exceptional Communicator – Whether it's in writing or on the phone, you have a way of conveying complex information in clear, easy-to-understand terms. Your communication skills are top-notch, and you can adapt to different audiences.

• Execution-Oriented – You're a doer. You love getting things done and focus relentlessly on delivering results. Obstacles don't slow you down; you find ways around them, always with the goal of moving forward and getting things over the finish line.

• Mission-Driven – You're passionate about healthcare and excited to work at a company that deeply cares about improving patient outcomes and experiences. Your drive to make a difference fuels your work.

• Values-Driven- You embody the principles that make Healthie unique: respect, reliability, and resilience. You bring these values into everything you do, helping to foster a culture of collaboration and trust.

Details, Details

• This is a full-time, hybrid position within our NYC office.
• U.S. work authorization is required, Healthie does not provide sponsorship.
• The salary for this position is a base between $160,000 - $190,000.

Interview Process

• Recruiter Interview (15 minutes)

• Interview with David, Solutions Engineering Manager (30 minutes)

• Technical Interview with Eddie & Dwight (60 minutes)

• Interview with Ani, Customer Engineering Director (30 minutes)

• Executive Interview with Cavan, CTO + Co-founder- (20 minutes)

• Reference checks

Learn more at gethealthie.com/careers.

Healthie is subject to HIPAA and other security and privacy frameworks, and this job entails training and conformance to expectations regarding security and compliance.

Healthie participates in e-verify.

Healthie is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. We're proud to be building a diverse and inclusive environment that encourages collaboration, creativity, and growth. Whatever your background, please apply if this is a role that would make you excited to come into work every day.