Customer Service Specialist

Position Customer Service Specialist Job Type Full-Time / Non-Exempt Work Location Crisis - Franklin County Crisis Care Center - Columbus, OH Salary / Hourly Wage $18.00 - $21.00/hour Summary of Job The Customer Service Specialist acts as the receptionist for the Program and provides routine clerical and administrative support with projects as needed. Essential Duties and Responsibilities Guest Care & Advocacy: Answers telephones and acts as receptionist for program, triages phone calls and gathers pertinent information from callers to accurately log the data elements of each and every call. Performs functions necessary for the initial registration and inputs individual’s data into computer. Compliance & Risk Management: Assists in the process of gathering data necessary to perform billing and audit functions as requested. Keeps abreast of all federal and state regulations and laws and all program policies and procedures as they presently exist and as they change or are modified. Understands and adheres to compliance standards as described in the Code of Conduct and Conflict of Interest Policies. Cross Functional Collaboration: Oversees the use, maintenance, and repair of office equipment. Maintains petty cash. Additional Duties: Performs routine typing and other clerical tasks including organizing, filing, copying and faxing. Maintains an organized office filing system that assures confidentiality of all documents. Ensures the facility reception areas are neat and orderly at all times. Assists in the ordering and stocking of office supplies as needed. Performs other related duties as assigned. Benefits Competitive health, dental, and vision insurance; access to mental health resources and wellness programs; a strong retirement plan with company matching; generous paid time off; and opportunities for professional development and training. Job Requirements Education / Licenses: High School Diploma or equivalent; Associate’s Degree preferred. Experience: Minimum of one (1) year of clerical or office experience required. Skills: Excellent computer skills, including Microsoft Office Suite. Effective verbal and written communication. Excellent interpersonal and customer service skills. Strong organizational skills and accuracy. Works cooperatively in a team environment. Must be able to pass de‑escalation training as defined by state requirements. Driving Requirements: If driving is required, must meet all requirements outlined in the driving policy. If not qualified to drive per policy, a Non‑Driver Attestation form must be signed. Must be at least 18 years old unless a state requirement specifies a different minimum age. Travel required based on business need. Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism. Second‑Chance Employer: Must be able to pass a seven‑year background check, substance abuse testing if applicable, education verification, designated fingerprinting clearance, and a three‑year motor vehicle report if driving is required. A Program Support Competency Checklist must be completed as part of the new hire onboarding process. Physical Demands Work close to the eyes; substantial wrist, hand, and finger motion; frequent sitting, standing, walking; eye‑hand coordination; may be required to lift up to twenty (20) pounds. May work in an office environment or behavioral health facility and may have contact with individuals who are agitated and/or confused. ADDENDUM – Arizona Must be 21 years or older. ADDENDUM – Louisiana Must be 24 years or older. ADDENDUM – Washington Additional specified state registration for Registered Agency Affiliated Counselor (AAC). Equal Employment Opportunity Statement Recovery Innovations is committed to providing equal employment opportunities to all individuals. Our hiring practices are based on merit, qualifications, and abilities. We do not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. We strive to create a workplace where every employee feels valued and respected. Second‑Chance Employer Statement Recovery Innovations evaluates all qualified applicants fairly, including those with criminal histories, in accordance with legal and funder requirements. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please submit a request via the Accommodation request form. Additional Information Benefits may vary depending on the nature of employment with Recovery Innovations. The wage range for this role considers a wide range of factors, including skill sets, experience, training, licensure, certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. #J-18808-Ljbffr Ri-International