Administrative Assistant 166046

Performs administrative and support duties through a wide variety of responsible and complex administrative, secretarial and financial duties, to include coordination of meetings and schedules, frequent and professional interface with staff and clients for the Veterans Service Office in the Human Services Department. The level the successful candidate will be hired at depends on their experience, education, and qualifications. The target hiring range reflects starting pay we expect to offer for the role based on internal equity. The Full Pay Range is set by market data and our pay structure to illustrate full future earning potential as follows: Administrative Assistant target hiring range: $23.428 Administrative Assistant full pay range: $23.428 - $30.943 Adams County offers an excellent benefits package, generous time off accruals, and a comprehensive wellness program. Performs administrative and support duties for the Veterans Service Office conducts businesses needed for these programs. Greets all guests, visitors and program participants in the reception area. Contacts appropriate staff member to inform them when participants are present. Answers phone calls and redirects calls to appropriate staff as necessary. Logs all program referrals, responds to information inquiries from the public and enters contact information into database or other systems. Provides customer service by responding to inquiries, telephone calls, walk-ins, and program area staff. Makes outbound calls to provide program information, schedule information and follow-up on mailings Assist in a variety of department operations; perform special projects and assignments as requested. Perform other duties and responsibilities as required. As time allows reviews and processes claims for eligible veterans, including veteran, spouse or dependent claims, pension claims, disability claims, death benefits, education assistance, vocational rehabilitation, fiduciary accounts, medical services, debt waiver requests, and discharge upgrades. Obtains supporting documentation, reviews claims before filing, and assists with appeals. As time allows reviews and maintains technical reference materials including federal and state regulations and procedures utilized in claims and appeal processes Knowledge of: English usage, spelling, grammar and punctuation. Business letter writing and basic report preparation. Modern office procedures and practices including telephone etiquette. Modern office equipment including computer equipment. Computer software applications. Record keeping and filing techniques. Ability to: Ability to operate personal computers, including proficient skills with Microsoft Office, copy machine, fax, and telephone systems. Ability to effectively interpret and communicate directives and procedures. Ability to follow oral and written instructions, procedures, and regulations. Ability to prepare and maintain detailed records and files. Ability to communicate clearly and concisely, both orally and in writing. Ability to handle participants who may be in stressful or crisis situations with care and consideration. Ability to establish, maintain and foster positive and harmonious working relationships with those contacted in the course of work. Experience: Minimum of three (3) years of office experience and proficiency in Microsoft Office Products such as Word, Excel, etc. Education and Training: High School Diploma, or GED equivalent required. College level course work in business administration, computer science, or a related field is desirable. License or Certificate: None. Background Check: Must pass a criminal background check. Ability to obtain, maintain, and ensure continued access to State and County systems in strict compliance with all applicable county and state regulations, policies, and user agreements. #J-18808-Ljbffr Adams County