Transportation Coordinator II

Description Essential Job Functions Serve as a first point of contact for customers and carriers, managing communication via phone and email. Use Transportation Management System tools to plan, route, and execute shipments across truckload, LTL, and hotshot services. Provide timely updates on shipments, including Track & Trace and Exception Management. Monitor loads for exceptions, troubleshoot issues, and manage them through to resolution. Assist with customer inquiries, complaints, and service recovery efforts. Support the carrier billing process and resolve discrepancies in coordination with accounting teams. Organize, prioritize, and action a high volume of emails to ensure all service requests are addressed promptly. Contribute feedback and recommendations to enhance efficiency, compliance, and service quality. Maintain accurate shipment records and ensure compliance with company policies and procedures. Participate in continuous improvement initiatives at both the account and operational level. Physical Requirements Talking, hearing and using hands to operate computer equipment. Vision abilities required by this job include close vision and the ability to adjust focus. May require client after-hours support on nights, weekends, and/or holidays via cell phone rotation and remote equipment or via in-office tools and phones. Education & Experience 2–4 years of experience in logistics, transportation, or supply chain operations. Strong communication and customer service skills with the ability to manage multiple priorities. Proficiency with Transportation Management Systems and Microsoft Office (Excel, Word, Outlook). Strong problem-solving skills and ability to manage exceptions effectively. Ability to work independently and as part of a cross-functional team. High School Diploma or GED. Bachelor’s degree in Logistics, Supply Chain, or Business (preferred but not required). Certifications and Licenses Professional certification may be required in some areas. Benefits Quarterly Incentive Plan 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use Excellent Medical, Dental and Vision benefits Tuition Reimbursement for education related to your job Employee Referral Bonuses Employee Recognition and Rewards Program Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities Employee Discounts Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr