Transportation Coordinator (1997)

Job Summary As a member of the Health and Wellness Division, you will join an incredibly talented and hardworking team dedicated to providing seniors and other targeted populations throughout Harris County with opportunities to maintain and/or improve their personal health and wellness. Reporting to the Director of Senior Health & Wellness, the Transportation Coordinator ensures Senior Health and Wellness participants are safely scheduled and transported to Health and Wellness centers and other health-related destinations. Essential Functions Maintain transportation service performance standards by achieving established on-time performance goals and minimizing service disruptions through proactive vendor oversight and issue resolution. Coordinate and monitor transportation services supporting 1000+ monthly passenger trips while ensuring compliance with program eligibility requirements, service area guidelines, and funding requirements. Produce accurate transportation utilization, ridership, vendor performance, billing, and compliance reports for leadership. Maintain high rider satisfaction by issuing quarterly surveys and addressing riders' concerns and complaints in a timely manner. Reconcile weekly transportation records, manifest, and trip vouchers for accuracy prior to submission. Maintain transportation schedule and documentation, ensuring compliance with funder requirements. Serve as the point of contact for resolutions to any issues or delays that may occur during the transportation process. Maintain a database of issues and resolutions. Identify opportunities to improve transportation access, participant experience, and operational efficiency. Provide evaluation reports to the Director of Senior Health & Wellness on the service provider's performance and level of service quality. Perform other duties as assigned. Qualifications Education Level Associate's Degree (A.A.) or equivalent from two-year college or technical school; five years related experience and/or training; or equivalent combination of education and experience preferred. Work Experience 1-3 years of customer service experience working with client transportation services and doing administrative data entry work preferred. Knowledge, Skills, and Abilities Excellent communication and interpersonal skills Ability to work with frequent interruptions, to multi-task, and to be highly organized Detail-oriented, organized, patient, have good problem-solving skills, and self-motivated Licenses and Certifications Valid Texas Driver’s License #J-18808-Ljbffr