Orthodontics Front Desk - MUST have Ortho office Experience

Job Description

Job Description

We are seeking a motivated, punctual, and outgoing Orthodontics Front Desk Patient Relations Coordinator to join our team!
Must have Orthodontic experience.  Please do not apply if you do not have experience in Orthodontic office.  Hourly rate DOE.

In this role, you will be responsible for customer focused, compassionate, and dedicated to facilitating solutions to patient’s dental health needs. The Patient Relations Coordinator will work in a growing practice with a great team that makes coming to work engaging and supportive. We offer training to those who are looking for a career with growth potential and the opportunity to fulfill our mission to provide quality orthodontic care to our patients. In working with new & existing team members with an open heart & mind; additional responsibilities including the below:

SPECIFIC DUTIES

• Welcome patients to the office by greeting patients in person and on the telephone and answering inquiries
• Schedule/confirm appointments, ensuring patient satisfaction, provider time, and most effective use of rooms
• Maintain front office area is neat and orderly
• Assists patients with insurance and billing questions or refer to appropriate Billing team
• Complete daily checklist on time and accurately
• Check out patients upon appointment completion
• Schedule for future appointments and inquire about any overdue charges
• Answer any questions patients have
• Perform general office duties, such as document preparation, scanning, faxing, mailing, and filing
• Prepare daily check deposit (if applicable)
• Assist with protocol documentation as needed
• Navigate software without assistance
• Must always represent the practice in a professional, pleasant, and cooperative manner
• Maintain regular attendance and adhere to assigned work schedules and office policies
• Forward thinker and flexible in order to anticipate the needs of the patient and our dental team
• Performs other related duties as necessary or assigned by management