Records Clerk

ROLE SUMMARY:

The Records Clerk is instrumental in managing client data, communicating with families, and collecting information for LA County Department of Mental Health compliance (LACDMH). The Records Clerk provides support services to the Total Quality Management, Clinical and Management teams. Duties are typically clerical in nature and will involve contact with clinics and families served at Wellnest.

The Records Clerk will access the computerized record system to verify client's previous services, confirm current services, review financial information and other confidential information. The Records Clerk provides support by organizing, filing, scanning, uploading and maintaining medical records.


In this position, the Records Clerk upholds LACDMH and Wellnest Policies & Procedures and Principles of Responsibilities as required, including ensuring the security of medical records to ensure that confidentiality is maintained.


ESSENTIAL FUNCTIONS:

• Scans, files, copies, and uploads documents
• Maintains Chart Inventory for compliance
• Performs monthly Financial Spot Audits for DMH Compliance
• Provides Front Desk coverage (at any Wellnest location)
• Answers telephone and obtain necessary information from callers
• Collects and enters patient information into the office Electronic Health Record (EHR) system
• Answers questions about organization and provides callers with address, directions, and other information
• Assist with confirmation of client appointments and cancelations .
• Attends and participates in all staff meetings
• Successfully completes all DMH required training courses
• Demonstrates a knowledge of health insurances, including eligibility, benefit coverage, authorization/pre-certification, and other relevant information
• Completes all other duties, as assigned.

REQUIRED QUALIFICATIONS:

A minimum of a High School Diploma/GED required, Bilingual Spanish speaking is required. A minimum of 6 months' experience in mental health care or related experience in health care required. Must have experience and competency with computers and spreadsheets. Previous DMH experience preferred and experience with clinical health care background and claims data inquiry preferred.

CONDITIONS OF EMPLOYMENT:

Employees may be asked to pursue additional training when it is determined to be in the best interest of the Company. Employees must have the ability to use a personal vehicle with the required insurance coverage to complete the essential duties of their job and conduct agency business. Employee must maintain a valid California driver's license and clean driving record that meets Wellnest's insurance carrier's criteria for liability coverage. In keeping with Company policy for all employees, the successful applicant must also complete a test for TB, and fingerprint clearance by the Department of Justice.


WORKING CONDITIONS:

Employee regularly works in an office environment. Employee may be required to work flexible, evening and/or weekend hours for time-sensitive projects.

REASONING ABILITY :

• Ability to effectively present information and respond to questions from clients, office personnel, other employees and the general public
• Ability to read, analyze and interpret manual and office documents
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions where only limited standardization exists
• Ability to work independently and with others - including other employees, clients and members of the public - in face-to-face and telephonic contexts
• Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraints
• Ability to be flexible and adapt to changing work demands
• Maintain high level of concentration and attention to detail for extended periods of time
• Ability to respond effectively to sensitive inquiries or complaints
• Maintain a high level of ethical and professional standards in accordance with agency and community policy

PHYSICAL DEMANDS :

• Ability to talk or hear in order to give and receive information and instructions.
• Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
• Ability to reach with hands and arms.
• Ability to use computer keyboard up to 75% of the day.
• Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment.
• Lift and/or move up to 25 pounds.
• Able to use telephone, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required.

This description is only intended to illustrate the duties, responsibilities and requirements for it. It is not intended, nor should it be interpreted to describe each and every duty the employee may be required to perform.


Wellnest does not discriminate against any client, parent/guardian, employee or community member on the basis of actual or perceived ancestry, age, color, disability, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, or association with a person or group with one or more of these actual or perceived characteristics.

Due to restrictions from DHCS, Wellnest, as a health care provider, is unable to employ anyone on a DHCS exclusionary list or database. Applicants will be asked to confirm within the application process whether they are subject to an exclusion.