Technical Support Engineer with French

Cooling / Air-Conditioning Technician or Engineer

We are looking for a knowledgeable and customer-focused Cooling / Air-Conditioning Technician or Engineer to provide remote (telephone-based) technical support for computer room and data center cooling applications. In this role, you will act as a key technical reference for our customers, leveraging your solid experience in the cooling industry — particularly with DX and chilled-water systems — to support both pre-sales and post-sales activities. You will contribute to delivering reliable, high-quality solutions while ensuring a positive and professional customer experience throughout the full engagement lifecycle.

What will you do:

• Provide technical support and guidance to customers via telephone and email
• Assist customers with product selection, system design, and troubleshooting
• Attend appropriate quality conference calls
• Collaborate with the sales team to provide technical expertise during the pre-sales process
• Conduct post-sales support by addressing customer inquiries and resolving technical issues
• Stay updated on industry trends, best practices, and product developments
• Contribute to the development of technical support documentation and resources

What qualifications will make you successful:

Languages: Fluent French (spoken and written) is required. Good working proficiency in English.

Technical Expertise: Proven experience in the cooling / air-conditioning industry, with hands-on exposure to DX and chilled water systems. Understanding of computer room and data center cooling requirements is a strong advantage. Solid PC skills, with proficiency in relevant software applications and digital tools.

Professional Skills: Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams. Strong problem-solving and analytical capabilities, with a structured approach to troubleshooting technical challenges. Ability to perform well in a fast-paced, dynamic environment, managing multiple priorities with confidence.

Education & Certifications: Completed a recognized apprenticeship as a Refrigeration / Air Conditioning Technician, or Diploma or degree in Mechanical Engineering or a related technical field. Relevant HVAC or cooling-related certifications are considered an advantage.

What's in it for me?

Flexible work schedule and home-office options (hybrid) A wide range of benefits: Bookster, Flexible Benefits by Edenred, Meal tickets, discounts at several partners Medical & healthcare options: Private medical subscription; Life insurance Mental healthcare: Employee Assistance Program (24/7 online counseling) One day off to celebrate your birthday with your beloved ones Hands-on training and access to our technical labs Development Plan through Career path and coaching Schneider Career HUB- a platform where you can easily find your next challenge, an exciting project, coffee chats or a cool mentor Sustainability is at the heart of what we do, who we are, and what we believe in Exposure to a multicultural and dynamic environment.