Technical Support Engineer (Temp to hire)

Technical Support Engineer (Temp to hire) We are seeking a customer-focused Technical Support Engineer (Level 1) to deliver high-quality technical assistance for our imaging products and software. This role is ideal for individuals who enjoy troubleshooting, helping customers succeed, and growing their technical skillset. This is a temp to hire position and work location would be either remote or local to Santa Clara, CA (if local, this will be a hybrid role working 2 days in the office and 3 days working remote each week) or 100% remote in the US. Job Type: Temp to hire Location: Santa Clara, CA (Hybrid) or remote (anywhere in the US) Pay Range: $25/hr What You’ll Do Provide first-level technical support via phone, chat, and email Troubleshoot hardware and software issues using diagnostic tools and knowledgebase resources Guide customers on proper use and configuration of scanners and applications Accurately document cases and manage your support queue to ensure timely resolution Escalate complex issues appropriately after thorough first-level troubleshooting Meet performance goals for customer satisfaction, utilization, and case quality Stay current on products, tools, and procedures through training and self-study Support queue coverage during peak periods and assist with customer follow-ups What We’re Looking For 2+ years of technical support or customer-facing experience Strong verbal and written communication skills Solid understanding of computer hardware, software, and operating systems Familiarity with scanners, TWAIN/ISIS drivers, or imaging software (preferred) Mechanical or electro-mechanical aptitude (a plus) Bilingual in Spanish or French (a plus) Collaborative and supportive technical environment Opportunities for skill development and career growth Exposure to enterprise imaging technology and solutions PFU America, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity including transitioning into their gender identity, expression or perception of gender identity, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr PFU America, Inc.