Director, Product Design (Palo Alto)

Overview

Zocdoc’s mission is to give power to the patient. As Design Director, Practice Solutions, you will own and drive the design direction for a critical part of our platform, shaping how providers run and grow their practices while improving patient access to care.

Day‑to‑Day Responsibilities

• Lead and develop a team of product designers, supporting their growth, performance and impact.
• Define and drive product and design strategy for the Practice Solutions domain in partnership with Product and Engineering leadership.
• Drive alignment and decision‑making across teams and stakeholders, ensuring cohesive, high‑quality experiences at scale.
• Establish and evolve systems, frameworks, and patterns that enable scalable, extensible solutions across the platform.
• Raise the quality bar through critique, mentorship, and clear standards for craft, while ensuring teams deliver high‑impact work efficiently.
• Build strong cross‑functional relationships and influence senior stakeholders to achieve shared outcomes.
• Lead the adoption of AI‑native workflows, enabling teams to leverage emerging tools to improve how products are designed and built.

Ideal Candidate

• Personally motivated by solving complex, real‑world problems through systems and platforms.
• Excited to lead teams and shape both the work and how the work gets done.
• Energized by influencing product direction and driving alignment across Product, Engineering, Sales, Data Science, and leadership.
• Passionate about design quality, scalability, and building durable, long‑term solutions.
• A systems thinker who thrives in ambiguity and operates effectively at both strategic and execution levels.
• The kind of person who enjoys building platforms and infrastructure over polishing isolated features.
• Excited by zero‑to‑one work, turning ambiguous ideas into tangible products and scalable solutions.

Qualifications

• 8+ years in product design, including leading and developing high‑performing design teams, with a leadership style that is direct, empowering, and highly collaborative.
• A strong track record of defining product and design strategy, operating as a strategic partner to Product and Engineering leadership, and delivering measurable impact across complex product areas.
• Deep systems thinking, with experience building scalable platforms, workflows, or B2B tools, and driving alignment and decision‑making across multiple teams and stakeholders.
• A high bar for craft and execution, with a demonstrated ability to raise quality across teams while delivering effectively at scale and balancing speed, quality, and long‑term sustainability.
• A strong sense of ownership and bias toward action, with experience leading zero‑to‑one product work and integrating emerging technologies, including generative AI, into modern product development workflows.

Benefits

• Flexible, hybrid work environment at our convenient San Jose location.
• Unlimited vacation.
• 100% paid employee health benefit options (including medical, dental, and vision).
• Commuter benefits.
• 401(k) with employer‑funded match.
• Corporate wellness programs with Headspace and Peloton.
• Sabbatical leave for employees with 5+ years of service.
• Competitive paid parental leave and fertility/family planning reimbursement.
• Cell phone reimbursement.
• Employee Resource Groups and ZocClubs to promote shared community and belonging.
• Great Place to Work Certified.

Salary Range

Silicon Valley, CA: $250,000—$290,000 USD.

Equal Employment Opportunity Statement

Zocdoc is an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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