Automotive Claims Specialist - Deerfield Beach, FL

We are searching for an Automotive Claims Specialist for a client located in the Deerfield Beach, FL area. Contract position with opportunity to transition into a permanent role for a strong performer. Start date: June 8th. Key responsibilities: Utilize in-depth knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims with accuracy and efficiency. Communicate via telephone and email with vehicle contract holders, repair facilities, and other parties, providing exceptional customer service while successfully resolving claim-related requests. Actively listen to callers’ questions and concerns, demonstrating empathy and compassion to ensure a positive and reassuring experience. Adhere to all established department processes and use company-specific computer systems to maintain detailed and accurate electronic claim-related records. Collaborate with leaders and other claim analysts to consistently uphold the company’s reputation for honesty, fairness, and excellence in all interactions. Qualifications: At least 3 years of proven experience as an automotive mechanic or in a related mechanical field. Strong understanding of vehicle repair processes and the ability to clearly discuss elements of the repair process with both mechanical and non-mechanical individuals. Excellent verbal communication skills with the ability to clearly and effectively articulate information to callers, colleagues, and stakeholders over the phone. Prior success in a customer service role, including experience resolving complex requests and ensuring outstanding customer satisfaction. Proficient in Microsoft Office applications (Email, Teams, Outlook, etc.) and in programs used for claims processing, with the ability to navigate multiple software systems while assisting customers on the phone. Detail-oriented, motivated self-starter capable of working efficiently in a fast-paced call‑center environment with minimal oversight. Bilingual (Spanish & English) candidates preferred. High school diploma or GED required. ASE certification is a plus. Additional considerations: Ability to work a hybrid schedule out of the Deerfield Beach, FL office (2 days in office / 3 days at home). Must be willing to work Saturdays occasionally. A high-speed home internet connection and a quiet at-home workspace is required. Work Location: In person Salary Range: $25‑$33 per hour based on experience #J-18808-Ljbffr