Regional Director Of Operations - Northern New England

Job Description

Job Description

Position Title: Regional Director Of Operations - Northern New England

Pay Grade: 17  

Reports To: RVP

Salary: $130,000 - $140,000

Other Forms of Compensation: 35% Bonus Eligible 

With people as our core and a deep commitment to exceptional hospitality, CCL Hospitality Group has a philosophy rooted in caring for the individuals who care for our guests. Our most significant competitive advantage is our team members. We constantly strive to strengthen our service culture. Every team member knows they matter and owns a stake in our success, delivering hospitality excellence.

With four distinct operating companies – Morrison Living, Unidine, Coreworks, and The Hub, we are shaping the industry’s future leaders with a culture of service focused on elevated hospitality for community living across the country. Join us and discover how we drive mutual success that leaves lasting impressions.

Job Summary:

As the Regional Director of Operations, you will be responsible for the overall operation, growth, and profitability of the region. You will provide the vision and strategic leadership to drive resident and client satisfaction through the delivery of best-in-class dining and hospitality experiences. In this hands-on leadership role, you must have the ability to travel to regional communities to provide ongoing training and support to unit food and beverage leadership teams, quality assurance, and to identify areas of opportunity. This role requires a strong background in food and beverage management, exceptional financial management skills, building and leading diverse teams, and a passion for delivering outstanding resident experiences.

Account Management & Client Relations:

• Balance company goals and regulatory agency requirements with individual client objectives to create a personal program that meets resident needs.
• Conduct quarterly business reviews with client to make certain community objectives are being met, communicate industry trends, and ensure client has opportunity to share critical feedback.
• Actively participate in food service-related committees within assigned communities, or otherwise be involved in and visible at special events within each assigned facility, to demonstrate the company’s team approach and commitment to the community.
• Strong problem-solving and decision-making skills, with the ability to handle multiple priorities in a fast-paced multi-site environment.
• Flexibility to travel between communities within your region. Develop priority-focused consultation agendas in advance of visits. Ensure that community staff are given ample opportunity to schedule themselves to attend.
• Drive guest satisfaction by maintaining product and service quality standards; Periodic property inspections, ensuring completion of company training programs and initiating corrective action as necessary.
• Review resident surveys for service concerns and work with Executive Directors and the Director of Dining Services to address and resolve going forward.
• Understand and leverage company support teams and systems to meet region Key Performance Indicators
• Collaborate with department heads, executive chefs, restaurant managers, and other team members to create innovative menus and dining concepts that meet and exceed guest expectations.

Business and Financial Acumen:

• Ensure responsible financial management of assigned communities. In partnership with leadership team, develop annual budgets to accurately forecast financial performance, monitor financial reports to ensure budgetary compliance, and implement policies to deliver financial results in accordance with those budgets.
• Timely completion of all daily, weekly or monthly reports as outlined in the corporate policy and procedures.
• Participate in the sales process by assisting with contract negotiations and leading new opening services for the transition of new business accounts.
• Collaborate with marketing team to develop and implement promotional initiatives, special events, and marketing campaigns to drive revenue and enhance resident experiences.
• Coach and support operations team to effectively manage wages and controllable expenses.

Team Building & Management:

• Provide the vision, strategy, and tools to all team members to successfully execute their community dining program in order to exceed resident and client satisfaction.
• Exceptional leadership abilities, with a demonstrated ability to motivate, develop, and manage a diverse team.
• Provide both positive and negative feedback to department, team or individual staff members, identifying areas for improvement and implementing training programs, as needed, through onsite meetings, virtual meetings, telephone calls, one on one coaching.
• Recruit, train, mentor, and motivate a high-performing team of food and beverage professionals, fostering a culture of excellence and teamwork.
• Utilize an “open door policy” to solicit employee feedback and address team member problems or concerns.

Preferred Qualifications:

• Bachelor’s degree in business, health care or related field, or equivalent comparable experience.
• Confirmed ability to manage a team of six or more manager-level team members.
• Minimum of two years’ experience in multi-unit management with a focus on Food Services.
• Strong track record of driving customer satisfaction.
• Proven ability to work effectively in an unstructured; fast paced and P&L environment.
• Shown ability to mentor and develop team members.
• Excellent written and verbal communication skills.

Job Summary

We are seeking a Regional Director of Operations to join our CCL Hospitality Group team and provide strategic, multi-unit leadership across Northern New England, including Maine, New Hampshire, Vermont, and surrounding drivable markets. 

Working as the Regional Operations Director , you will plan objectives for the region and ensure unit directors are in compliance with corporate, regional, and financial goals. You will be responsible for the overall operation, growth, and profitability of the region.

Key Responsibilities:

• Plans and directs the operation of the assigned accounts in support the Key Performance Indicators
• Develops common direction for the team.  Sets priorities and makes team agenda and strategy clear to all team members
• Develops, recommends and implements policies and procedures of the region to ensure maximum income from existing accounts
• Supports the development and implementation of clinical and patient service programs that meet client needs, regulatory agency requirements and meet client, patient and customer satisfaction
• Participates in the sales process for the acquisition of new business
• Monitors financial reports of the accounts to ensure budgetary compliance with Regional and Corporate goals
• Develops and motivates an effective management and clinical staff to achieve Regional and Corporate goals and make efficient use of human resources
• Interfaces with existing clients to maintain client satisfaction and account retention
• Resolves client, patient and customer satisfaction or employee related complaints which have been elevated from Directors
• Interfaces with legal and human resources to obtain procedures for various customer and employee related charges
• Conducts appropriate annual and semi-annual performance evaluations
• Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadline
• Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact
• Participates in Patient Visitation rounds with account management team during each site visit, ensures that Company Patient Visitation policies and procedures are followed
• Trains, motivates and develops management personnel to achieve high level of morale and efficient use of human resources

Preferred Qualifications:  

• Bachelor’s degree in Business or Health Care related field, or equivalent degree or equivalent related experience 
• Proven ability to manage a team of six or more?manager-level?team members 
• Minimum of?two years’ experience in multi-unit foodservice management 
• Experience with multi-unit foodservice management?with a combined managed volume of $3 million or greater 
• Strong track record of driving?customer satisfaction 
• Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment 
• Proven ability to mentor and develop team members 
• Excellent written and verbal communication skills 

Apply to CCL today!

CCL is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at CCL are offered many fantastic benefits. 

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details:  

Applications are accepted on an ongoing basis.

CCL maintains a drug-free workplace.

Req ID: 1563014

CCL Hospitality Group

Joshua Ryan Keith

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