ACX Community Operations Specialist

Job Description

Job Description

ACX Community Operations Specialist

Location: Newark, NJ

Onsite Flexibility: Onsite

• Position Type: Contract
• Contract Duration: 7 months
• Pay Rate: $29.42 $51.49 / Hour (USD)
• Shift / Schedule: Days (First Shift)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The Audiobook Creation Exchange (ACX) Community Operations Specialist will conduct work that enhances the global presence of ACX, a creator marketplace that connects rightsholders with performers and producers to create their audiobooks. The ACX Community Relations team works with internal stakeholders as well as the "indie" creator community to enhance existing and create new policies and programs that serve the ACX community. You are a fast learner who will master the intricacies of ACX's operations while simultaneously serving as a business partner to members of the creative community. You are passionate about working with creators and have a solid understanding of their needs. You thrive in a highly entrepreneurial, fast-changing, and collaborative environment where people are driven, enthusiastic, and not afraid to take risks. This position is being hired to support the Hiring Manager while a team member is on maternity leave, and the contractor will help manage operational work, perform data analysis, support fraud investigations, and improve operational efficiency through the use of GenAI tools. The role is highly analytical and requires someone who can interpret data, communicate business findings, and write clear, professional messaging for creators and stakeholders. Candidates with experience supporting marketplace platforms (buyers/sellers, creators/customers, vendors, etc.) or working with creative professionals will be viewed favorably. A prior understanding of the audiobook industry or audiobook publishing ecosystem is considered very important.

• Coordinate and provide support for tasks, projects, and meetings for the ACX Creator & Community relations team, particularly related to Fraud prevention, Royalties questions, and other escalations
• Maintain policy documentation and support various programs that support the ACX community
• Learn and leverage new tools including AI-powered platforms to manage data and list creation for email campaigns sent to our ACX community
• Analyze and leverage data including royalty statements and emerging compensation models to drive and inform critical business decisions
• Act as a trusted voice of the ACX community to our leaders in Product, Risk Management, Legal, Marketing, Operations, Customer Care, and other internal teams
• Apply strategic thinking to navigate complex fraud scenarios, collaborating with Risk Management and Legal teams to protect the ACX ecosystem
• Draft policy language, communications, and program verbiage with sensitivity to legal nuance and brand voice
• Analyze operational data using Excel and Tableau
• Support fraud investigation efforts
• Generate business communications and consultation verbiage
• Improve operational efficiency through GenAI tools
• Communicate professionally with creators, authors, and narrators
• Assist the Hiring Manager with operational reporting and analysis

Data They'll Be Working With:

• Number of audiobook titles created
• Contract types associated with creators
• Relationships between authors and narrators
• Marketplace activity and operational metrics

• Strong analytical mindset
• Excellent written communication / business writing (including legal/compliance-style messaging)
• Adaptability and flexibility in a fast-changing environment
• High attention to detail and proven ability to manage projects and competing priorities
• Team player with the ability to work effectively in a high-energy, rapidly evolving organization
• Up to date with emerging trends on social; passionate about building online communities
• Strong organizational, interpersonal, and communications skills
• Expert-level proficiency in Excel (advanced formulas, pivot tables, data modeling) and strong skills in PowerPoint
• Intermediate to Advanced Excel skills, including: Pivot Tables, Formulas, Data analysis, Filtering and manipulating large datasets
• Ability to leverage Tableau dashboards; comfortable extracting insights from reports and operational data
• Comfort with AI-powered tools and a willingness to adopt emerging technologies; comfortable using AI tools to improve operational efficiency
• Ability to think strategically and synthesize complex information across legal, financial, and operational domains
• Broad awareness of popular culture across media types
• A positive attitude and sense of empathy
• Ability to write professional business communications and draft messaging around complex operational or legal scenarios
• Ability to communicate effectively with creators and internal stakeholders and demonstrate strong business acumen

• Passionate about books, audiobooks, and indie publishing
• Strong familiarity with ACX, our creators, and our community
• Bilingual is a plus; Spanish is the most preferred secondary language; additional languages that would be considered a plus include German, Italian, and French
• Experience with marketplace businesses
• Experience working with creators, authors, publishers, or other creative professionals
• Familiarity with audiobooks or audiobook publishing
• Fraud investigation or trust & safety experience
• Tableau experience

• College degree in Business, Data Analytics, Economics, Statistics, Mathematics, or similar required

• 1 year of experience working with data, analytics, and AI systems/tools, preferably within audio, television, film, music, or other comparable area

• Experience with marketplace businesses
• Experience working with creators, authors, publishers, or other creative professionals
• Familiarity with audiobooks or audiobook publishing
• Fraud investigation or trust & safety experience
• Tableau experience
• Strong Excel and data analytics experience
• Marketplace, operations, trust & safety, fraud, or community operations experience
• Exposure to Tableau and GenAI tools
• Corporate operations experience
• Interest in or familiarity with the audiobook/creator ecosystem

• 100% Onsite New York, five days per week for the full six-month assignment
• Interview process: typically 2 rounds

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

This client is a world-leading technology and digital media company operating in the spoken-word entertainment and audiobook space, serving audiences across more than 180 countries and offering content in 50 languages. Headquartered in Newark, New Jersey, the organization has made a deliberate commitment to that city's revitalization investing in community partnerships, local hiring, and urban economic development, and employs more than several thousand professionals spanning software engineers, content producers, data scientists, and editorial and publishing professionals. The catalog spans every genre, from bestselling fiction and nonfiction to original productions and immersive audio experiences, and the organization continues to invest in emerging formats such as spatial audio with Dolby Atmos. Technology, creativity, and culture converge at every level of the business, offering professionals a rare environment at the intersection of publishing, entertainment technology, and digital media.

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-10635 Industry: Operations & Management

#LI-Onsite #gttjobs

Global Technical Talent is a subsidiary of Chenega Corporation ( with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.

We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.


There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link:


Awards

SIA’s Fastest Growing Staffing Firm: 2023 and 2015
SIA’s Best Staffing Firm to Work for: 2019 -2023
Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015
Randstad Preferred Supplier: 2020 - 2023
TechServe Alliance Excellence Award. 2019
NH Business Magazines Fast 5 fastest growing companies
Ernst & Young Entrepreneur of the Year Finalist: 2015

Company Description

Global Technical Talent is a subsidiary of Chenega Corporation ( with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm: 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for: 2019 -2023\r\nInc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier: 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist: 2015