Select Business Unit, Senior Account Manager

Senior Account Manager

LHH Recruitment Solutions is searching for a Senior Account Manager for a direct hire opportunity in Richmond, Newport News, Norfolk, Greenville NC, Charlotte, NC and Raleigh, NC - potentially open to Williamsburg, VA as well.

Role type: hybrid - 3 days in and 2 days out

Role & Team Dynamic:

• Have 30 people on the team and are spread out - there is at least one person in each of the offices.
• This role manages a large book of business, which is why they need someone at a senior level. Team does not need junior talent.
• Supports accounts with $10 million in premiums or less for their select business.

What they are looking for:

• Senior account manager should have a diverse understanding of commercial industry.
• Must have commercial Property, Casualty and Medical Malpractice is ideal. Liquor liability is also helpful.
• Handling more complex accounts in their small/commercial group.
• Desire for education and training others - want Senior Account Managers to mentor standard account managers who have 4-8 experience in the accounts, have touched complicated accounts but will touch things they may not understand - need someone who can support the Account Managers that way. This is an intangible skillset that typically doesn't appear on the resume.
• All industries, nothing industrial, chemical and nuclear. Main street type operations. The general flow of the book is $30M in revenue and 30 employees or less will fit into their space. Ok with people who have worked with larger accounts.

Team Structure: Each Risk Advisor is paired with 1-2 (Senior and Junior) Account Managers, and support staff that can handle simple things. The Risk Advisor writes the business and assigns to Senior Account Managers and Account Managers. They also leverage 11 carrier service centers. The Senior Account Managers are expected to manage their books without a lot of support - change requests, renewals, etc. But support structure steps in volumes exceed capacity.

About the Role:

• Provide prompt, courteous, and knowledgeable service to Select Business Unit clients and prospects.
• Process endorsements, certificates, cancellations, audits, and other transactions according to agency standards
• Utilize the service centers with core partners and account rounding.
• Resolve accounting discrepancies.
• Support new business and renewals by maintaining prospect/client files within the agency management system, assembling proposals, issuing binders, I.D. cards, certificates of insurance and invoicing.
• Check policies to ensure the accuracy of the various transactions.
• Develop and maintain friendly and professional relationships with clients, prospects, underwriters, vendors, and others.
• Maintain client files on the agency management system.
• Be aware of opportunities to add new business to existing clients or cross-sell business to other departments.
• Maintain knowledge of industry forms and coverage changes
• Perform other duties as requested.
• Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

Skills and experience you'll need: A successful candidate will have an active P&C license and a minimum of 3 years of experience in the commercial insurance industry, as well as the following:

• Excellent oral and written communication skills.
• Strong attention to detail.
• Strong organization and prioritization skills.
• Computer skills (Word, Outlook, Excel).

Bonus points if you have:

• Previous working knowledge of Insurance Agency Management software programs, preferably Applied software Epic.

Compensation: base pay is 60-80k for higher pay range, ideally need candidate who are a plug and play - have worked in Epic and with their carrier partners. More insights:

• 8-10 years of experience, some complex accounts but may not have extensive experience with complex accounts will fall in 60-70k range depending on geography
• 15-20 years of experience that blows them away, is incredibly knowledgeable, likely interviewing elsewhere, will fall in the 70-80k range
• 60-80k is def the published range for the role, are planning to make internal adjustments. Most seniors are in the 60-70k range - would be hard to go north of 73k

Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply