Sales/Marketing: Field Service Associate

The ideal candidate for our Field Service Associate position is an individual who will complete live interactive software presentations/trainings in a medical environment, has experience in the medical and/or aesthetic industry, works well independently as well as part of a team, and demonstrates technical and mechanical aptitude. The ideal candidate is highly motivated with a positive attitude and passion for customer service, who thrives in a fast-paced work environment and possesses strong organizational and interpersonal skills.

Job Description:

Coordinate and deliver online and onsite hands-on product training for clients ranging from 2-4 hours

Perform onsite installations of photographic hardware equipment and Canfield computer software

Assist technical support teams and distributor partner field teams with troubleshooting regarding installation, operation, and calibration of medical photography systems and software

Post-sale customer account management, including scheduling additional trainings and periodic check-ins

Provide feedback to product management and development teams continually 

Document customer activity and training notes in thorough service reports 

Core Requirements:

Associate’s degree or equivalent and minimum 3 years in a professional corporate setting

Proficiency with Microsoft Office

Willingness to travel up to 30%, at times on short notice, with the ability to lift, move, and carry equipment up to 50 lbs regularly

Adaptability and problem-solving skills to troubleshoot issues in a fast-paced environment as well as provide guidance on how to best leverage software tools

Experienced with utilizing all aspects of computer technology as well as utilizing basic hardware tools

Strong time management, organizational, and critical thinking skills in order to meet deadlines, willingness to learn, and adhere to travel and training schedules

Desired:

Experience in the medical and/or aesthetic industry

Public speaking/presentation experience and photography knowledge is advantageous

Bi-lingual a plus

Canfield Imaging Systems is the world-leading developer of specialized photographic systems for medical practices, institutions, research organizations, and pharmaceutical suppliers. Canfield offers comprehensive benefits to its eligible full-time employees. These include paid days off, medical, dental, and vision insurance, may be eligible for a discretionary bonus, and a 401(k) plan with employer match (currently set at 50%). The anticipated salary range for the position is $50,000.00-$70,000.00 annually. This is dependent upon consideration of multiple factors when determining a base salary such as a candidate’s experience, education, and current market conditions. If the role is eligible for full benefits, it will be discussed with you during the interview process. Canfield Imaging Systems is a division of Canfield Scientific, Inc., the largest provider of photographic documentation systems and services for pharmaceutical research.