Automotive BDC Representative

Benefits:

* 401(k) * 401(k) matching * Bonus based on performance * Competitive salary * Dental insurance * Health insurance * Paid time off * Vision insurance * Wellness resources

Who We Are: ♿️ Redefining mobility since 1987 Leading manufacturer and retailer of wheelchair-accessible vehicles Nationwide, family-owned & operated, headquartered in Battle Creek, MI What We Do: At Freedom Motors USA, we don't just answer phones; we open doors to the world for the customers we serve. The Automotive BDC Representative is the first point of contact for families seeking a life without limits by turning every conversation into a path toward independence, freedom, and accessibility. Drive Leads. Change Lives. What You'll Do:

* Drive the Conversation: Respond to inbound sales inquiries via phone, email, text messaging, and live chat with speed, professionalism, and empathy. * Build the Pipeline: Make 65-80 outbound calls per day and send 100+ emails daily in a fast-paced Business Development Center environment to generate leads and uncover sales opportunities. * Sell the Experience: Provide a VIP-level customer experience by building trust, creating excitement, and selling the Freedom Motors experience while professionally overcoming objections. * Follow the Process: Confidently follow scripts, communication processes, and lead-handling procedures while maintaining a natural and engaging conversation style. * Be a Relationship Architect: Create and maintain long-lasting connections with guests through consistent, meaningful follow-up. * Qualify with Precision: Assess customer needs, budgets, and timelines to ensure they are matched with the right mobility solution. * Master the CRM: Maintain accurate records of all customer interactions and sales activity using CRM systems, text messaging platforms, and chat applications. * Collaborate for Success: Partner closely with our Mobility Specialists to provide a seamless transition from "just looking" to "driveway delivery." * Crush Your Goals: Consistently meet or exceed daily, weekly, and monthly metric goals to help more people get back on the road.

What You'll Need:

* Schedule: Must be available to work Monday-Friday during business hours (9:00 AM - 6:00 PM), and availability for rotating weekend coverage as needed. * Experience: Previous automotive BDC experience is required. * Remote Work Environment: Must have a quiet, professional home office environment with reliable high-speed internet. * Communication Style: Exceptional verbal and written communication skills with the ability to build rapport quickly and professionally. * Objection Handling & Sales Skills: Ability to confidently overcome objections, sell the appointment and experience, and guide customers toward scheduling demonstrations. * Self-Motivated Hustle: Results-driven mindset with the initiative to manage time effectively in a fast-paced environment. * Tech Savvy: Strong computer skills and the ability to navigate CRM systems, text messaging applications, chat platforms, and multi-channel communication tools simultaneously. * Positive Energy: A professional, resilient, and positive attitude is a must. Empathy and optimism are essential when speaking with families facing mobility challenges.

What You'll Earn:

* Guaranteed $25/hour training pay during the first 90 days. * After the training period, compensation transitions to hourly base pay plus performance-based incentives tied to qualified leads and sales production. * Strong earning potential for high-performing team members!

Who We Want:

* Customer-Oriented Achievers: Individuals with a strong work ethic and customer-focused attitude who consistently add value. * Speed to Lead: Maintain quick response times and consistent follow-up communication. * Hard-Working Winners: Confident, competitive, and results-driven professionals who thrive in a fast-paced BDC environment. * Conversion Superstars: Maintain a high conversion rate from raw lead to scheduled video demonstration while delivering a VIP-level customer experience.

This job description is meant to provide an overview of the duties and responsibilities of this position. It is not intended to be an all-inclusive listing.

Flexible work from home options available.