Brand Reputation, Community Engagement, and Social Listening Specialist

Role Description

We’re looking for a Brand Reputation, Community Engagement, and Social Listening Specialist who can represent Jerry with authenticity and build trust with our current and future users! You’re someone who knows how to provide genuine value in an r/personalfinance thread and can just as easily navigate the high-energy culture of a TikTok comment section.

• Build and grow Jerry's organic presence across key channels like Reddit, Quora, YouTube, and TikTok — the places our customers actually congregate.
• Develop Jerry's playbook for how to show up in each community: when to post, when to reply, when to stay silent.
• Grow Jerry’s subreddits into active, trusted communities.
• Build a content and engagement strategy that scales without losing authenticity, leveraging AI where it helps.
• Work with Growth and Content teams to ensure consistency across channels.
• Measure what matters: sentiment, share of voice, referral traffic, and LLM citation.

Qualifications

• A platform native with a visceral dislike of corporate-speak — you write with a tone that earns upvotes and moves naturally across Reddit, TikTok, and Quora.
• 3+ years in community management or organic social, ideally in fintech, insurtech, or another consumer facing and/or regulated category.
• A strategic operator who builds systems, not just vibes — you understand SEO and how LLMs cite sources.
• Proven ability to make "boring" or "stressful" categories feel human, authentic, and worth following.
• A patient, curious long-game player who values organic trust over quick PR wins.

Requirements

• While we appreciate your interest and application, due to the volume of applications we receive, only applicants under consideration will be contacted.
• Please note: Jerry.ai is only able to hire employees who currently reside in AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada. We cannot accept applications from candidates residing elsewhere at this time.

Benefits

• Comprehensive benefits package including health, dental, and vision coverage.
• Paid time off and paid parental leave.
• 401(K) plan with employer matching.
• Wellness benefits, among others.
• Equity opportunities may also be part of your total rewards package.
• Part-time, contract, or freelance roles may not be eligible for certain benefits.

Company Description

Jerry is building the first AI agent to manage all your physical assets. We started with car insurance in 2019, became one of the top 3 brokers in the U.S., then added driving insights, diagnostics, and a repair marketplace.

• We've reached 5M+ customers, raised $240M+, and have been profitable since 2024.
• We're now expanding into home, motorcycle, RV, and beyond.
• We’re fully remote with offices in Palo Alto, New York, Chicago, and Toronto.