Head of Product & Growth

Role Description This position is connected to an upcoming acquisition within our portfolio, currently in progress. You’ll join right at the beginning of a new chapter, where you’ll get to modernize the product and shape the technical foundation of the brand from day one. You'll lead the product roadmap, direct a small dedicated engineering/QA team, stay close to customers daily, and use AI tooling aggressively to operate and drive growth with the leverage of a much larger saas.group team alongside you. You'll work alongside the managing partner and a shared sales & marketing resource, with a structured handover from the founding team. Your immediate impact in the first 3-6 months will be: Immerse in the product, support tickets and customer calls as you learn the product Structured knowledge transfer from the founding team Take over day-to-day direction of the engineering/QA team and the agency relationship Work with the founding team and the saas.group team to shape strategy & growth motions Owning top-merchant relationships and building a larger-account sales motion Your responsibilities: Own the product: roadmap, prioritization, and direction for our senior full-stack developer and QA analyst Be in the product's front line: handle merchant conversations, run demos and onboarding calls, and turn those conversations into roadmap insight and reviews Drive conversion and expansion: revamp the in-product onboarding flow, improve install-to-paid activation, and run upsell motions into the existing base Improve the operating layer: documentation, help-centre content, and lightweight process for a business that has run brilliantly on founder intuition Use AI as a force multiplier across support, product specs, documentation, and data analysis - this is core to how the role works, not a buzzword Qualifications 4–7+ years in product management, growth, or founder/operator roles in B2B SaaS or e-commerce (early-stage or small-team environments preferred) Technically fluent: you can scope features with engineers, read API docs, and reason about tradeoffs - without needing to code Demonstrated, habitual use of AI tools in real work - you should be able to show us, not tell us Customer-facing by instinct: you like support conversations and demos, and you're good at them Self-directed and structure-building: you've operated where the process didn't exist until you wrote it Commercially literate: comfortable owning conversion metrics, pricing experiments, and revenue outcomes Nice to have: Shopify ecosystem experience; experience directing remote/contractor teams Benefits Ultimate flexibility: We’re 100% remote. You can work from wherever you like, whenever you like. Needs meaningful overlap with US merchant hours and CET development team’s working hours. Freedom and autonomy: We’re a high-trust team, and you’ll be given lots of flexibility to solve problems in your own way — with plenty of help from the team when you need it. Minimum bureaucracy: We don’t like to get bogged down with meetings and red tape. We like to be efficient and keep momentum steady & sustainable. Small & friendly team: We help each other out, have fun, and joke around. Our network: We are a community of entrepreneurial SaaS professionals that regularly exchange ideas, knowledge, learning and expertise with each other internally. Flexible time off: We want you to recharge your batteries when needed.