Accounts Receivable Team Lead

Fully Remote Tempe AZ New York Virtual Location North Carolina Virtual Location Oklahoma Virtual Location Virginia Virtual Location Nevada Virtual Location Missouri Virtual Location Arizona Virtual Location Iowa Virtual Location Massachusetts Virtual Location South Dakota Virtual Location Maine Virtual Location Wisconsin Virtual Location Tennessee Virtual Location Alaska Virtual Location Wyoming Virtual Location Georgia Virtual Location Michigan Virtual Location South Carolina Virtual Location Idaho Virtual Location Pennsylvania Virtual Location New Jersey Virtual Location Washington Virtual Location Illinois Virtual Location Oregon Virtual Location Kansas Virtual Location California Virtual Location Vermont Virtual Location Alabama Virtual Location Colorado Virtual Location Arkansas Virtual Location Ohio Virtual Location Nebraska Virtual Location West Virginia Virtual Location Louisiana Virtual Location New Hampshire Virtual Location New Mexico Virtual Location Texas Virtual Location Delaware Virtual Location North Dakota Virtual Location Minnesota Virtual Location Montana Virtual Location Mississippi Virtual Location Indiana Virtual Location Rhode Island Virtual Location Florida Virtual Location Connecticut Virtual Location Maryland Virtual Location Utah Virtual Location Kentucky Virtual Location Full time R281685 ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE ( Join Our Community of Food People Responsible for partnering with Accounts Receivable (AR) management to monitor department workflow, provide subject matter expertise and training for a team of AR associates with varying levels of experience to achieve strong customer and market results. Provides backup support for management or associate department functions as needed. Ensures team members manage AR records in accordance with policies and procedures, as well as Generally Accepted Accounting Principles (GAAP). ESSENTIAL RESPONSIBILITIES + Monitors workflow and ensures team members record payments to customersu2019 accounts accurately and according to Service Level Agreement (SLA) timelines. + Provides coaching, guidance and training support for advanced concepts, procedures, complex customer payment issues and a broad array of system applications. Supports associates in resolving errors and out of balance conditions. + Provides escalation support to team members as well as advanced knowledge and professional customer service guidance involving inbound calls or inquiries from internal and external stakeholders. + Performs complex research, corrections and customer account analysis using information from numerous systems, applications, and banking institutions. Supports recoveries involving system failures by using ACT Fast, partnering with IT and/or execution of a workaround action. + Assists management in monitoring the internal control environment (e.g., unresolved Cash On Account research or prevention, resolution of Out of Balance report, etc.). + Provides supplemental support to team members to achieve daily goals due to absence or excessive workload or system cut-off timetables. + Provides AR management with associate metrics based on error research, audit findings and compliance with procedures to ensure work quality. Research associate errors to assess the underlying cause and provides documentation of errors; Provides associate with audit findings and offers additional guidance and refresher training on concepts or procedures. + Compiles, validates, and organizes documents required for legal or audit purposes. + Verifies financial integrity relating to transfers of payments, deductions and write-offs across markets, regions and groups including complex transactional adjustments or corrections. + Responsible for accurate recording of bad debt write-offs. + Ensures team members have an understanding and manage AR records in accordance with policies, procedures and GAAP (Generally Accepted Accounting Procedures). + Supports special projects and other duties as assigned by AR management. SUPERVISION : + N/A RELATIONSHIPS + Internal: US Foods Credit, Finance, General Accounting, IT, Sales, Tax and Treasury as well as Project Teams + External: Customers and third-party payment vendors WORK ENVIRONMENT + Remote : This role is fully remote, and the associate is expected to perform assigned responsibilities from a home-based environment. MINIMUM QUALIFICATIONS + Minimum three yearsu2019 experience in a high-volume AR processing environment or a combination of a degree in an accounting or business-related field plus two years of experience. + 1 year experience training and guiding associates or prior AR or business management experience. + Must have advanced skills with Windows and Microsoft software including Word, Excel, Outlook PowerPoint & Access. + Strong training, communication and interpersonal skills are required; Communicates clearly, professionally, and tactfully; Able to effectively address escalated situations that may involve challenging or irate individuals. + Requires exceptional customer service, issue resolution, judgement, and analytical skills. + Must support and demonstrate the companyu2019s culture beliefs. + Must be able to master a significant array of processes and procedures; Must be able to effectively prioritize multiple tasks and projects with varying deadlines and priorities. + This position will require experience and expertise in up to 25 systems, applications and portal including AR mainframe systems (e.g. Tandem, Dynamics, CSB), payment application matching systems, invoicing, bank websites, specialized application portals (e.g. ACH/EFT, credit card, NSF and wire transfers, etc). + Performs responsibilities with a high degree of accuracy, in that, this position guides associates and directly impacts our customers. Further, this position requires the use of strong judgment and problem-solving skills which includes research using multiple systems and tools. EDUCATION + Minimum: High school diploma or equivalent. + Preferred: Associates or Bachelors degree in accounting, finance, business, or a related degree. This role will also receive annual incentive plan bonus.u200b u200bBenefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: . Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between $24 - $37 EOEu2013 Race/Color/Religion/Sex/SexualOrientation/Gender Identity/National Origin/ Age/Genetic Information /Protected Veteran/Disability Status Puede ver este sitio de empleo y aplicaciu00f3n en espau00f1ol utilizando la configuraciu00f3n de su navegador o telu00e9fono mu00f3vil. Haga clic a continuaciu00f3n para obtener mu00e1s informaciu00f3n. Microsoft Edge ( Google Chrome Safari iPhone Androide ( US Foods is one of Americau2019s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit to learn more. US Foods may collect personal information from you in connection with the application process. US Foods complies with the California Privacy Rights Act of 2020, and its policy may be found here ( . US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law. Know Your Rights ( Pay Transparency policy statement is available here ( US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at View phone number on click.appcast.io. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.