UX Engineer - Level II

Job Description

The UX Engineer Level II (UI/UX Designer Specialist II) will collaborate with business stakeholders designers developers and technical teams to understand business goals and deliver user-centered digital solutions supporting New York State strategic initiatives.

The consultant will design develop and implement client-facing and internal applications; conduct user research and usability testing; create UX deliverables; and work closely with developers to translate designs into functional digital experiences across web iOS and Android platforms.

Key Responsibilities

• Collaborate with stakeholders and team members to understand business goals and solve complex business problems.
  

• Design develop and implement client-facing and internal applications.
  

• Create solutions that align enterprise architecture and business capabilities with New York State requirements.
  

• Address application defects and enhancements and participate in post-implementation incident resolution.
  

• Plan and conduct user research including surveys interviews and focus groups.
  

• Present research findings and recommendations to internal and external stakeholders.
  

• Plan and facilitate design-thinking workshops journey mapping and user-needs modeling.
  

• Develop UX deliverables including user models scenarios sketches user stories user flows interactive prototypes wireframes storyboards and sitemaps.
  

• Conduct usability testing analyze user feedback and continuously improve user experiences.
  

• Collaborate with developers to implement designs develop content and build coded prototypes.
  

• Collect quantitative and qualitative UX metrics to validate usability.
  

• Design experiences for web iOS and Android devices.
  

Requirements

Requirements

Mandatory Qualifications

1. UX experience and leadership: More than 7 years of experience working on complex projects including at least 2 years in a leadership role as a UX Engineer.
   

2. Full-lifecycle UI/UX engineering: At least 7 years of experience delivering UX artifacts throughout the design lifecycle including wireframes mockups journey maps prototypes storyboards and user surveys.
   

3. Integrated Eligibility System (IES): 12 years of experience working on an Integrated Eligibility System program including various workstreams such as Fair Hearings in a Health and Human Services setting.
   

Desirable Qualifications

• 7 years of experience with Adobe Creative Suite or Figma.
  

• 25 years of experience in user research user modeling and usability testing.
  

• 25 years of experience with CSS3 HTML5 and JavaScript.
  

Additional Work Requirements

• Remote work is subject to direct manager approval and may change according to program needs.
  

• Consultants approved for 100% remote work must attend monthly in-person meetings at the Albany office and major milestone meetings as needed.
  

Required Skills:

20 years of experience working as an infrastructure manager in a large-scale environment. Experience with mainframe systems technologies subsystems and internals. If the candidate does not have experience with mainframe systems technologies we will also accept strong experience in AIX/Linux/Unix systems. Strong understanding of IBM mainframe z/OS operating system control structure logic and security. If the candidate does not have experience with the mainframe platform we will also accept infrastructure management of AlX/Linux/Unix systems with enterprise storage systems. Must be self-motivated able to find answers on his/her own and experienced in problem determination/analysis/resolution. Ability to work well and communicate with other departments agencies and technical support staff - including the ability to document and explain problems. Ability to complete team projects by coordinating team resources and working with other departments and the data center. Ability to plan manage time according to schedules and provide status updates required. Ability to work with staff to quickly learn new technologies and resolve issues. Strong interpersonal skills and ability to work well in a team environment. Excellent communication skills (oral and written).

Required Education:

1. A baccalaureate degree from an accredited college in computer science engineering or a related field and four years of satisfactory full-time experience related to datacenter engineering and operations cloud engineering and operations complex IT infrastructure engineering; or 2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to datacenter engineering and operations cloud engineering and operations complex IT infrastructure