HCAI - HEALTH INFORMATION AND ELECTRONIC RECORDS ANALYST TRAINING PROGRAM (EHR SUPPORT INTERNSHIP)

HCAI - HEALTH INFORMATION AND ELECTRONIC RECORDS ANALYST TRAINING PROGRAM (EHR SUPPORT INTERNSHIP) Fully Remote • California • OCHIN+ Workforce Training Program Temporary – grant‑funded training program; employment is not guaranteed upon completion. Description The Health Information and EHR Systems Analyst (HIER) program prepares students to manage healthcare data and electronic health record (EHR) systems with confidence. Learners receive hands‑on training in EPIC, SQL, Tableau, and Crystal Reports, building core competencies in clinical data management, system implementation, and reporting. The program also introduces participants to technical workflows aligned with the EHR Support Analyst (ESA) role, including Epic optimization, system troubleshooting, and internal user support. It equips learners to contribute to healthcare IT environments through both foundational and system‑facing responsibilities, ensuring data accuracy, security, and compliance. This program prepares students for the HIMSS CAHIMS certification, providing a strong pathway into health information technology and EHR specialist roles across healthcare settings. Eligibility Requirements Applicants must be residents of California. Must be 18 years or older. Must have a high school diploma or GED certification. Must be a U.S. Citizen/National or hold a valid Lawful Permanent Resident Alien status (non‑citizens or visa holders are not eligible). Must possess proficient computer experience (MS Windows & MS Office – Word, Excel, PowerPoint, Outlook). Must type at a minimum of 40 words per minute. Great attention to detail and strict HIPAA compliance. Analytical and detail‑oriented. Able to learn in a self‑directed, fast‑paced, rapidly changing environment. Program Details Schedule: Monday through Friday, 8:00 AM to 5:00 PM, with a living stipend. Commitment: Remote learning and hands‑on internship/externship; participants must complete 40 hours per week during standard business hours for the entire 39–44 week duration. Stipend: $31,200, paid over approximately 44 weeks on OCHIN’s semi‑monthly pay schedule. Benefits: Eligible for up to $600 monthly benefits reimbursement (participant cost only) and an internet stipend of $35/month for 44 weeks. Attendance Policy: No paid holidays or PTO; missed time must be made up. Program Objectives Apply specialized healthcare and database management insights to analyze clinical data, identify trends, and create targeted reports. Develop expertise in managing health information and EHR systems to support healthcare organizations. Use EPIC, SQL, Tableau, and Crystal Reports to analyze and report clinical data. Understand and implement system design, testing, and security protocols to ensure data privacy and compliance. Prepare for the HIMSS CAHIMS certification exam, focusing on healthcare IT, leadership, and system analysis. Support healthcare teams in optimizing operational workflows and improving patient outcomes through technology. ESA Responsibilities The EHR Support Analyst (ESA) plays a key role in helping healthcare teams use electronic health record (EHR) systems efficiently and accurately. ESAs monitor system alerts, resolve technical issues, and support staff with tools like Epic to ensure patient data flows smoothly across departments. Review communications from OCHIN and internal teams via email and Jira to stay informed of system updates and notifications. Relay system notifications and updates to appropriate end users to ensure timely awareness and action. Troubleshoot Epic‑related issues in collaboration with end users and support teams, using Jira and other designated channels. Monitor and manage Epic workqueues including Interface Errors, EMR Errors, E‑Prescribing Errors, Failed Fax, Charge Router Errors, and Claim Edits. Monitor and respond to internal help requests and departed provider pools to support data integrity and workflow continuity. Attach to and monitor the Default Provider In Basket to ensure timely resolution of outstanding items. Review and process scanning and indexing issues, including training end users on redaction procedures. Update and maintain user records (EMPs, SERs, Ella access) and system configurations to support accurate access and functionality. Build and inactivate user access as needed, following onboarding and offboarding protocols. Update Fee Schedules, Preference Lists, SmartPhrases, and SmartLists to reflect current workflows and provider needs. Request destination map updates and maintain Lot Manager to support accurate routing and inventory tracking. Assist users in optimizing their Epic experience through personalized support and workflow enhancements. Review Weekly Change Notices and update training documentation and workflows accordingly. Implement internal trainings on Epic functionality and system updates to support staff development. Create and modify letter templates to support communication and documentation needs. Assess existing workflows and contribute to the development of more efficient processes based on operational needs. Run and review system reports such as Open Encounter Reports and Duplicate Patient Reports. Maintain the security and integrity of health information by adhering to privacy policies and regulatory standards. Other duties as assigned. Equal Opportunity Statement OCHIN Workforce Development Equal Opportunity Statement OCHIN is an equal‑opportunity educational provider committed to fostering an inclusive and equitable environment for all. We are dedicated to a policy of non‑discrimination for all members of the OCHIN community, including learners, team members, and applicants. We do not discriminate based on race, creed, color, sex, sexual orientation, gender identity or expression, religion, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected status. OCHIN Workforce Development Commitment OCHIN is committed to making decisions for program entry, training, and educational opportunities based on individual qualifications and abilities. We actively seek to attract learners and team members from diverse backgrounds and affirmatively support equal access and opportunity for women, minorities, individuals with disabilities, special disabled veterans, and other covered veterans, in accordance with applicable federal, state, and local laws. We strive to create an inclusive learning environment that fosters the success of every individual and reflects the diverse communities we serve. #J-18808-Ljbffr OCHIN