Customer Service Representative

Traka (Assa Abloy)

Berlin, CT

Customer Service RepresentativeThe Customer Service Representative provides critical customer service backup coverage to multiple brands, while also managing key customer and factory relationships. Work with the sales organization, profit centers, technical support, order entry, shipping, and finance teams to support all levels of customer requirements. Provide timely and accurate follow-through on all order-related issues. Support Manager of Customer Service as required.**What you will be doing:*** Provide thorough, accurate and sincere guidance to customers.* Research & respond to inquiries regarding pricing, order status, product availability and shipping information within a timely fashion.* Process all shortage/replacements within 24 hours of receipt to ensure rapid shipment of product.* Utilize JD Edwards ERP alongside multiple in-house software tools to address all customer inquiries.* Manage the delayed order notification (DON) process communicating directly with customers and ensuring orders are updated in a timely fashion.* Make sound decisions that maintain a balance between company policy and customer benefit.* Continuously evaluate and identify opportunities to drive process improvements that positively influence the customer experience as measured by our Net Promoter Score.* Manage customer communications through various platforms: CRM/SalesForce, Comet, DFIS, Outlook, ShoreTel and more.* Work with team members (including order processors) to reduce the number of returns and credits due to internal errors.* Assist in the entry of orders through the CCF system as required.* Display high standards of professional conduct at all times.* Perform other duties as assigned and warranted.**What we are looking for:*** B.S. Degree, or equivalent practical customer-facing experience (work in B2B / manufacturing environment is a plus).* Effective team player; works well in a diverse work environment.* Very strong interpersonal & communication skills.* Very strong decision making and problem-solving skills.* Ability to multi-task in a fast-paced environment, able to juggle many issues simultaneously, and must be able to work as part of a team.* Ability to master multiple computer applications/systems/software, skilled with Microsoft Windows and Office products.* Must be able to work in the Berlin, CT office full-time.* Ability to travel (infrequent)**What we Offer!**We believe in creating opportunities and providing benefits that empower you to grow, thrive, and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:* Competitive Salary* Paid Vacation, Sick Time, and paid Company Holidays* Medical, Dental, Vision, 401(k), Short and Long-term Disability, Life and AD&D Insurance* Tuition Reimbursement, Learning and Career Development opportunities* Flexible Spending* Employee Assistance Program* Discount portal* Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career**We are the ASSA ABLOY Group** Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.Application due2026-10-31FunctionCustomer Service & Contact Center OperationsExperience levelAssociateOffice presenceOnsiteLocationBerlin, Connecticut, United States
J-18808-Ljbffr Traka (Assa Abloy)

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Customer Service Representative in Berlin, CT vacancy

Part-Time Focus Group Panelists. Call Center Agent Welcome. No Experience
$750 per week
...insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for administrative...
Suggested
Part time
Casual work
Remote work
Flexible hours
AFG
New Britain, CT
5 days ago
CUSTOMER SERVICE REPRESENTATIVE
Job Category Org: Store Customer Service Rep Additional Information PHYSICAL REQUIREMENTS , including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some...
Suggested
Work at office
Flexible hours
Shift work
Domino's
Southington, CT
2 days ago
Appointment Setter
...local neighborhoods Introduce our home improvement products and services Schedule FREE in-home consultations with our design... ...help drive company growth Accurately track appointments and customer interactions What We're Looking For Positive attitude and...
Suggested
Base plus commission
Hourly pay
Local area
Immediate start
Bath Concepts Independent Dealers
New Britain, CT
4 days ago
Insurance Account Position - State Farm Agent Team Member
$55k - $175k
...recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Insurance Account Position, your... ...directly with customers, identify their needs, and market products or services that maximize value. You may also assist in developing...
Suggested
Full time
Tiffanytnguyen
Berlin, CT
5 days ago
Remote - Sales Development Representative
$65k - $80k
...Jersey, Pennsylvania, Maryland, Ohio Venture Home is seeking a highly motivated Inside Sales Representative to join our remote sales team! This is not a customer service role, it is a sales position focused on outbound performance. If you are a persistent...
Suggested
Hourly pay
Minimum wage
Full time
Currently hiring
Remote work
Shift work
Weekend work
Venture Home
Southington, CT
5 days ago
Account Representative - State Farm Agent Team Member
$20 - $25 per hour
...Future Opening: Account Representative - State Farm Agent Team Member Bonus based on performance... ...agency, you will build and develop customer relationships within the community to... ...prompt, accurate, and friendly customer service. Service can include responding to...
Hourly pay
For contractors
Tiffany Nguyen - State Farm Agent
Berlin, CT
5 days ago
Sales Call Center Representative
$15 - $32.31 per hour
...Title: Sales Call Center Representative I Company: Oak Street Health Location: Remote Role Description: This role is for a talented and... ...relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are...
Hourly pay
Full time
Traineeship
Work experience placement
Local area
Remote work
Home office
Monday to Friday
Dr. Mylissa's Medical Boutique
Hartford, CT
5 days ago
Service Call Center Representative
...Position: Service Call Center Representative Location: Hartford, CT Service Business Development Center (BDC) Representative Are you a high-energy... ...as the heartbeat of our service department, ensuring our customers receive timely communication and a seamless experience from...
Hartford Toyota Superstore
Hartford, CT
5 days ago
Call Center Representative ($20 PH starting)
$20 per hour
...active listening and solving problems? Are you tech-savvy and love to multi-task? Then you’ll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that...
Local area
Visa sponsorship
Shift work
Night shift
Spectrum
Middletown, CT
7 days ago
Call Center Representative
$20 per hour
...active listening and solving problems? Are you tech-savvy and love to multi-task? Then you’ll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that...
Local area
Visa sponsorship
Shift work
Night shift
Spectrum
Middletown, CT
6 days ago
Call Center Representative
...We are seeking motivated and customer‑focused Inbound Call Center Representatives to support our client within the financial services/banking industry. This role is responsible for handling inbound and/or outbound customer interactions while delivering high‑quality service...
LHH
Hartford, CT
4 days ago
Customer Service Representative
...Posted: 9/14/2026 Location: Transportation Closing Date: 09/28/2026 Job Description Title: Customer Service Representative Reports to: Customer Service Center Supervisor Overview: Assist in the student transportation programs for the...
Temporary work
Work at office
Flexible hours
Capitol Region Education Council
Hartford, CT
2 days ago
Customer Service Representative
$34k - $38k
...Customer Service Representative At Catch Vibe Voice, we believe that meaningful connections create lasting impact. Our team specializes in building authentic relationships between brands and their audiences through strategic communication, community engagement, and...
Full time
Catch Vibe Voice
Hartford, CT
1 day ago
Customer Service Associate I
...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage...
Contract work
Part time
Local area
Family Dollar
New Britain, CT
3 days ago
Customer Service Representative
$69.2k - $103.8k
...positioned for significant growth over the next five years. Position Summary: This role supports strong customer relationships by delivering responsive service, resolving issues quickly, and coordinating across internal teams to ensure a high-quality customer...
Contract work
Work at office
Local area
IDEX
Farmington, CT
4 days ago
Customer Service Representative
...you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...
Start working today
Local area
U-Haul
Meriden, CT
2 days ago
Customer Service Representative
$25 - $28 per hour
...Job Title: Customer Service Representative Location: Rocky Hill, CT Work Model: Hybrid Hours: M-F 8am-5pm Compensation: $25.00 - $28.00/hr Type: 12-month contract, Potential for extension or conversion to permanent Overview Deliver an amazing Customer...
Permanent employment
Full time
Contract work
Work experience placement
Local area
System One
Rocky Hill, CT
5 days ago
Customer Service Representative
$23 - $25 per hour
...Job Title Primary point of contact for servicing our life and or annuity business. Responsible for providing service for the entire... ...efficient and accurate manner. Charged with providing a first-class customer experience, which meets regulatory guidelines and supports the...
Local area
Shift work
Nassau Financial Group
Hartford, CT
5 days ago
Customer Service Representative
...advancement At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair... .... Responsibilities As a Midas Customer Service Representative, you will be performing the following duties: Deliver exceptional...
Flexible hours
Afternoon shift
Midas - AMG Enterprises
Bristol, CT
5 days ago
Customer Service Representative
$16 - $29 per hour
...Requisition number: 1063083 Job category: Customer Services This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Optum is a global organization that delivers care, aided...
Hourly pay
Minimum wage
Full time
Work experience placement
Live in
Work at office
Local area
Remote work
Monday to Friday
Shift work
UnitedHealth Group
Hartford, CT
4 days ago
Petco - Cashier/Customer Service Associate $15-$23/hr
$15 - $23 per hour
Petco Cashiers and Customer Service Associates are responsible for providing a friendly and helpful shopping experience while supporting daily store operations. Employees operate the register, handle cash and card transactions, assist customers with finding pet food and...
Hourly pay
Full time
Petco
New Britain, CT
3 days ago
Family Dollar - Cashier/Customer Service Associate
$12 - $15 per hour
Family Dollar is seeking Cashiers to assist customers, operate cash registers, and support daily store operations. Cashiers are responsible... ...Family Dollar Cashiers are responsible for providing customer service, operating registers, handling cash transactions, assisting...
Hourly pay
Full time
Part time
Family Dollar
New Britain, CT
1 day ago
Best Buy - Cashier / Customer Service Associate $15-$18/hr
$15 - $18 per hour
Best Buy Cashiers and Customer Service Associates assist customers with purchases, returns, exchanges, and general product questions while providing a friendly in-store experience. Responsibilities include operating the register, handling cash and card transactions, assisting...
Hourly pay
Best Buy
New Britain, CT
2 days ago
Circle K - Cashier / Customer Service Associate
$13 - $16 per hour
Circle K Cashiers provide fast and friendly service to customers by operating the register, handling cash transactions, restocking shelves, preparing coffee and food items, and keeping the store clean and organized. Employees may also assist with fuel transactions and...
Hourly pay
Flexible hours
Circle K
New Britain, CT
1 day ago
Goodwill - Store Clerk/Cashier $14-$21/hr
$14 - $21 per hour
Goodwill is seeking Store Clerks / Cashiers to assist with retail store operations, customer service, and processing sales transactions. Store Clerks are responsible for operating the cash register, handling cash and card payments, assisting customers with purchases, answering...
Hourly pay
Full time
Shift work
Weekend work
Goodwill
New Britain, CT
4 days ago
In-Store Solutions Sales Specialist
...Depot in Southington, CT is seeking a Sales Specialist to help customers bring their project ideas to life by offering product options,... ...team, you’ll communicate Home Depot's advantages, provide excellent service, and ensure stock levels support a smooth, #J-18808-Ljbffr...
The Home Depot
Southington, CT
4 days ago
Customer Service Representative
$21 per hour
...insurance professionals who take pride in delivering exceptional service, competitive rates, and personalized coverage options. We are... ...Unlicensed Trainee is $21/hr Once licensed, the pay range for a Customer Service Consultant is $47,840 - $49,920/ yr + performance-based...
Traineeship
Work at office
Local area
Shift work
InsureOne Insurance
Farmington, CT
6 days ago
Customer Service Representative
$17 - $19 per hour
...you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...
Start working today
Local area
U-Haul International, Inc.
Hartford, CT
3 days ago
Call Center Representatives $17.50/hr
$17.5 per hour
...Transportation Education: High School Diploma/GED Precision Human Resource Solutions, Inc. is seeking a Call Center Customer Service Representative to work in a large transportation department. The assignment is working onsite with Capitol Region Education Council (...
Contract work
Temporary work
Work at office
Immediate start
Monday to Friday
Shift work
Precision HR Solutions
Hartford, CT
13 days ago
Customer Service Representative
$25 - $32 per hour
Technical Information Service Representative Pay $25.00/hr - $32.00/hr Hours: Mon to Fri 8am to 5pm Duration: One Year Location: Rocky Hill... ..., and web chat. Visualize mechanical situations and aid customers in selecting optimal products. Identify potential leads through...
Work at office
Flexible hours
1 day per week
inSync Staffing
Rocky Hill, CT
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!