Assistant Property Manager-HMV

Assistant Property Manager – Hope Manor Village Location: Chicago, IL 60432 Pay: $19.30 - $23.16 per hour ($40,144 - $48,137 annually) Schedule: Full Time, Non-Exempt (40 hours/week) Work Arrangement: On-site About Us: Volunteers of America Illinois is a national, faith-based nonprofit founded over 125 years ago. VOA Illinois delivers strength-based, trauma-informed, and culturally sensitive programs across the state. We are a certified Great Place to Work and proudly promote from within — over 50% of our workforce has advanced into new roles within the organization. We continue to innovate and evolve based on the needs of the communities we serve. Check out our careers page to find more opportunities at Careers - VOA Illinois Program Overview Hope Manor Village is an extension of our Hope Manor II Campus. It is based on a very simple premise: high-quality, affordable housing creates healthy homes. Healthy homes inspire engaged communities, and engaged communities provide vibrant, productive and safe neighborhoods. Full continuum of supportive services and interventions individually tailored to meet unique needs. Affordable, high-quality rental properties and homeownership opportunities immediately surrounding the Hope Manor II campus. Recovery-based and trauma-informed services designed specifically for women in recovery. Access to on-site supportive services that promote stability, health, and the supportive housing community. Community‑enhancing amenities including a learning and development center that hosts after‑school programs for children and small business enterprises. A vibrant, economically diverse community that facilitates and encourages a long‑term investment in the neighborhood. Position Summary The Property Manager oversees on‑site operations and provides property‑centered leadership to ensure safe, well‑maintained, and financially stable housing. This role manages daily operations, staff supervision, regulatory compliance, and resident relations to support strong property performance and positive community experience. The Property Manager uses a mission‑driven and customer‑focused approach to maintain asset quality, meet operational goals, and promote a supportive living environment. Work Environment & Schedule On‑site Ability to lift up to 50 lbs. Physical demands include sedentary work, computer use, and frequent communication with clients, colleagues, and partners involved in client support. What You’ll Do Support the Property Manager in overseeing daily property operations to meet financial, occupancy, and operational goals. Manage leasing activities including responding to inquiries, scheduling tours, showing apartments, processing applications, and lease documentation. Maintain accurate resident files and ensure all prospect, leasing, renewal, and occupancy data are entered into the property management system. Assist with rent collections, payment processing, daily deposits, and posting revenue in accordance with company policies. Prepare and distribute resident notices including late payments and eviction documentation as needed. Coordinate unit turnovers and work with maintenance staff to ensure apartments are ready for scheduled move‑ins. Answer and respond to telephone inquiries. Respond to resident inquiries, record maintenance requests, and ensure timely follow‑up on service issues. Support resident retention efforts including lease renewals, resident communications, and community events. Assist with property inspections and ensure units, common areas, and grounds meet property standards. Ensure compliance with all housing, safety, and landlord‑tenant regulations and company policies. Provide administrative support including reports, audits, program documentation, and resident record management. Collaborate with property staff and leadership to maintain a positive, well‑managed residential community. Exhibit cultural competence while serving clients of diverse backgrounds and commit to expanding knowledge and understanding of different communities and people groups. Qualifications Required High School Diploma or equivalent 2+ years of property management experience, including experience supporting leasing and property operations Proven ability to manage leasing activities, maintain property records, and interpret basic financial and operational reports Proficiency with property management software systems such as OneSite RealPage Strong English reading, writing, and verbal communication skills Ability to perform business math functions related to rent, deposits, and financial reporting Excellent organizational, customer service, and multitasking skills with strong attention to detail Strong problem‑solving skills and ability to communicate effectively with diverse staff, residents, vendors, and community partners Preferred Knowledge of housing codes, safety requirements, and landlord‑tenant regulations Compensation and Benefits Medical Dental, Vision 403(b) with employer match Generous Paid‑Time Off On‑Demand Pay: Early wage access through Payactiv Public Service Loan Forgiveness (PSLF) eligible employer Life Insurance Flexible Spending Account (FSA) / Health Savings Account (HSA) Employee Assistance Program (EAP) Referral program AFLAC Supplemental Insurance VOA Illinois provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal or local law. Reasonable accommodations will be considered to qualified applicants and employees with disabilities upon request. #J-18808-Ljbffr VOA Illinois