Assistant Property Manager

Assistant Property ManagerWe are seeking a motivated and organized Assistant Property Manager to support the daily operations of a residential/commercial property. The ideal candidate will have strong communication skills, attention to detail, and the ability to manage leasing, tenant relations, rent collection, maintenance coordination, and unit turnovers in a fast-paced environment. This position requires a professional, customer-service-oriented individual who can work independently while supporting overall property operations and resident satisfaction.Key ResponsibilitiesRent Collection & Delinquency ManagementResponsible for collecting monthly rent payments and monitoring tenant balances both for residential and commercial tenantsFollow up on delinquent accounts through calls, emails, and noticesLeasing & OccupancyAssist with marketing available units and scheduling property toursRespond to lease inquiries and manage lead flow with prospective tenantsProcess rental applications, background screenings, and lease paperworkCoordinate unit turnovers between move-outs and new move-ins, including inspections, damage assessments, and scheduling necessary repairs or vendor servicesEnsure vacant units are cleaned, maintained, and fully rent-ready in accordance with company standards prior to occupancyMaintenance CoordinationMonitor and track work orders from submission through completion while maintaining quality control standardsCoordinate maintenance requests and schedule vendors or maintenance staff to ensure timely service completionAssist with preventative maintenance programs, routine inspections, and overall property upkeepIdentify and report building, safety, and operational issues while helping ensure prompt resolutionTenant Relations & Customer ServiceDeliver an elevated resident experience through exceptional customer service, professionalism, and responsivenessAddress resident concerns with discretion, urgency, and effective problem-solvingProperty Operations & AdministrationMaintain organized tenant files, lease documentation, property records, and ensure compliance with company policies and fair housing regulationsAssist with invoice processing, vendor communication, budgeting support, and other day-to-day administrative operationsPrepare and track reports related to occupancy, delinquency, leasing activity, maintenance, and overall property performanceManage the daily operations of a high-rise residential community, ensuring the property is maintained to the highest standardsConduct routine property inspections to ensure company standards, curb appeal, cleanliness, and operational excellence are consistently maintainedPosition ExpectationsDemonstrate professionalism, discretion, and a hospitality mindset at all timesMaintain consistent attendance, punctuality, and responsivenessExhibit polished written and verbal communication skills with residents, ownership, staff, and vendorsMaintain professional business attire and executive presenceAbility to prioritize multiple responsibilities independently in a fast-paced environmentFlexibility to respond to after-hours emergencies when requiredReliable transportation and ability to travel locally as neededQualifications3–5 years of residential, condominium, or high-rise property management experience requiredProven experience in hospitality, resident relations, and team leadershipStrong administrative and customer service backgroundProficiency in Microsoft Office Suite, including Word and ExcelExperience with property management software platforms (YARDI) preferredExceptional organizational, communication, and problem-solving abilitiesPreferred Candidate ProfileThe ideal candidate is proactive and detail-oriented that thrives in a residential environment and understands the importance of customer service, operational excellence, and resident satisfaction. They possess the professionalism, emotional intelligence, and leadership capabilities necessary to successfully assist in the management a high-end residential community while maintaining the highest standards of service and presentation.