Accounts Receivable Agent

Job Description

Job Description

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Perform entry level accounting functions such as high volume collection calls and/or correspondence in a fast paced goal oriented department.

Provide up to date detailed collection notes listing actions on every invoice in the ARCM system (Accounts Receivable Collection Management), while focusing on past due invoices.

Review open accounts for collection efforts weekly either with department Manager or Supervisor.

Understand payment process flow for assigned accounts that work through a payment center.

Proactively identify problem accounts or disputed invoices and follow up queries via email/telephone to effectively resolve issues through building key relationships with Customers and Internal Staff.

Assist with process improvements related problematic accounts and work directly with Supervisor and Manager for process resolution.

Timely review of credits addressed weekly as the accounts are being reviewed for collections. Process credits and issue refund checks to clients throughout the month.

Perform daily payment application while following company guidelines with minimal errors.

Maintain a filing system in accordance to internal and local document retention policies (i.e. saving client remittance and copies of checks in deposit folder).

Mailing, emailing and uploading copies of invoices to payment centers or directly to clients.

Qualifications

Excellent oral & written communication skills.

Excellent administrative & organizational skills with an emphasis on attention to detail.

Excellent people skills and a desire to work both with team members within the organization & with external customers on a daily basis.

A strong sense of urgency, enthusiasm, and the ability to work under pressure.

Advanced in Microsoft Office Suite

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus