Associate Director, International Programs Operations

Associate Director, International Programs Operations Apply now Job no: 557915 Work type: Management (MPP), Staff Location: Pomona Categories: MPP, Administrative, At-Will, Full Time Job Classification : Administrator I Anticipated Hiring Range : $105,972 - $110,004 annually (Commensurate with skills and qualifications) Work Hours : Monday - Friday, 8am - 5pm, unless otherwise notified Recruitment Closing Date : June 2, 2026

THE DEPARTMENT

Global Campus is a core unit (department) within CPGE and serves as the university’s central hub for international programs, global engagement, and international partnerships. Through Global Campus, CPGE leads institutional efforts to broaden and deepen international engagement by expanding inbound and outbound student mobility, strengthening global partnerships, supporting faculty and academic programs in integrating global competencies into curricula, and developing innovative international and virtual education models. The department provides operational leadership and oversight for international student and scholar services, study abroad, and global initiatives, while ensuring regulatory compliance, operational excellence, and high-quality student support. Through these efforts, Global Campus advances CPGE’s strategic priorities and contributes to Cal Poly Pomona’s goal of preparing students to thrive in an increasingly interconnected global environment and to make meaningful contributions at the regional, national, and international levels.

DUTIES AND RESPONSIBILITIES

ISSSO and OSA Leadership Administration Provides strategic and day-to-day management of ISSSO and OSA operations, including budget development and monitoring, staff supervision, and policy implementation. Ensures programs align with institutional goals, meet regulatory standards, and promote operational excellence. Oversees daily and strategic operations of the ISSSO and OSA, including program planning, organizational structure, workflow, and performance management. Manages ISSSO and OSA financial operations, including budget development, expenditure tracking, and revenue forecasting to meet fiscal targets. Ensures compliance with CSU, federal, and institutional policies, coordinating with internal audit and risk management as needed. Collaborates with key campus offices such as Admissions, Enrollment, I&IT, Registrar, and Health Services to support international student success and program delivery. Participates in strategic planning and CPGE leadership discussions; contributes to the implementation of the college’s global vision. International Students and Scholars Services Office (ISSSO) Oversight Oversees all immigration services for F-1 and J-1 international students and scholars. Ensures SEVIS compliance, leads document processing (I-20, DS-2019), and supports student success through advising, cultural engagement, and personal support services. Serves as the Principal Designated School Official (PDSO) and Responsible Officer (RO) for SEVIS-related compliance and services. Oversees issuance of I-20 and DS-2019 forms and ensures lawful status and academic compliance of F-1 and J-1 visa holders. Leads SEVIS Batch processing and coordinates institutional reporting, including the IIE Open Doors Census. Directs immigration advising and supports employment processes (OPT, CPT), visa guidance, and change-of-status requests. Ensures accurate training of ISSO staff on immigration regulations and technology systems (e.g., Terra Dotta, OnBase). Develops cultural programming, orientation, and workshops (e.g., tax, visa, scholarship) to support student acculturation and engagement. Collaborates with departments to develop proactive outreach programs and ensure student access to relevant campus services. Office of Study Abroad (OSA) Oversight Directs the design, implementation, and compliance of study abroad and student exchange programs. Advises students, collaborates with global partners, and ensures integration of overseas study into the academic curriculum. Directs design and delivery of study abroad programs, including faculty‑led, reciprocal exchange, independent study, and CSU International Programs. Ensures compliance with CSU and external policies related to international travel and student participation. Leads the development of policies and procedures to support program accessibility, risk mitigation, and academic integration. Guides student advising efforts and ensures students know all applicable CSU and third‑party global education opportunities. Partners with GEI and academic units to identify and develop international partnerships that expand mobility pathways. International Partnerships and Agreements Manages international institutional relationships and coordinates the development and review of MOUs, exchange agreements, agent contracts, and other formal agreements that support international collaboration and program delivery. Maintains and evaluates active institutional partnerships while cultivating new opportunities aligned with CPGE’s global mission. Coordinates drafting, review, and implementation of MOUs, exchange agreements, agent contracts, and program‑specific agreements. Ensures that all agreements comply with CSU regulations and institutional standards. Supports the development of self‑supporting revenue‑generating programs in collaboration with CPGE units. Program Operations, Evaluation, and Logistics Coordinates logistical planning and vendor relationships for study abroad, inbound delegations, and short‑term international programs. Oversees program evaluation and continuous quality improvement across all international initiatives. Manages event and program logistics for inbound and outbound international programs, including ground transportation, lodging, meals, and cultural activities. Supports planning and hosting of international delegations, conferences, and campus‑wide global events (e.g., International Education Week, Lunar New Year). Coordinates with vendors and external partners to deliver reliable and high‑quality services to program participants. Provides support on international program operations, including budget and pricing, program development, and financial reporting. Leads continuous evaluation of international programs to assess student outcomes, client satisfaction, and alignment with institutional goals. Team Leadership and Staff Supervision Leads professional and student staff across ISSSO and OSA units. Promotes a collaborative work environment and ensures training, performance evaluation, and team development aligned with the university’s values and goals. Supervises professional staff and student assistants, including performance evaluations, goal setting, and workload management. Fosters a service‑oriented, inclusive work culture grounded in accountability, continuous improvement, and operational excellence. Provides ongoing training, mentorship, and growth opportunities for unit staff aligned with institutional policies and CSU standards. Promotes coordination between ISSSO and OSA to ensure seamless student support and program execution.

QUALIFICATIONS

Master's Degree – International education or related field 5 years of experience in managing international education programs. Demonstrated experience leading and developing professional and student staff teams, including performance management, training, and fostering inclusive work environments. Proven experience overseeing program budgets, financial operations, and logistical planning for international programs, including vendor coordination and compliance oversight. Hands‑on experience as a Designated School Official (DSO) or Responsible Officer (RO), with a track record of ensuring institutional compliance with SEVIS, U.S. Department of Homeland Security, and international education policies. Experience supporting international student and scholar services, including compliance oversight, integration efforts, and enhancing campus internationalization. Supervisory experience with a professional staff. A proven track record of developing and supporting employees, with the ability to provide guidance for maximum performance and work satisfaction and effectively manage performance and outcomes. In‑depth knowledge of international higher education systems, global engagement practices, and cross‑cultural program development. Ability to manage complex international programs, including operational budgeting, compliance, and cross‑functional coordination across departments and external partners. Ability to make decisions and develop operational tactics based on data, analytics, best practices, and resources. Ability to align international initiatives with university‑wide strategic priorities and academic goals. Strong skills in advising and engaging with diverse international student populations, faculty, and global partners to foster inclusive and effective collaboration. Sound project management skills and ability to plan and organize multiple projects with established budgets, deliverables, and timelines. Knowledgeable and skilled in using technology and software relevant to the department’s services and activities (e.g., productivity tools such as Microsoft Office, general content management systems and customer relationship management software). In‑depth understanding of F‑1 and J‑1 visa regulations, SEVIS processes, and CSU/system‑wide and federal policies governing international programs. Ability and willingness to travel within and outside of U.S. with valid documents. Ability to supervise, mentor, and develop staff while fostering a collaborative and service‑oriented work environment aligned with institutional goals. Demonstrated ability to work effectively and collaboratively with internal stakeholders including college, university offices and administrators to ensure the understanding and success of marketing and communications campaigns. Ability to create inclusive, globally engaged learning environments that support both international and domestic student success.

PREFERRED EXPERIENCE

Demonstrated experience in managing international agreements and budgets. Experience in working in rapidly shifting priorities and multi‑tasking are a must. Proficient with Microsoft applications and other commonly used technology tools. Demonstrated ability to develop and maintain meaningful and strategically important relationships internationally, especially in Asian countries. Out of State Work The California State University (CSU) system is a network of twenty‑three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out‑of‑State Employment Policy prohibits hiring employees to perform CSU‑related work outside California. For more information, go to the California State University Out‑of‑State Employment Policy. Background Check Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction and the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to the California State University Background Check Policy. Education Code 89521 Requirements Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct. CSU Classification Salary Range This position is part of the Management Personnel Plan unit M80. The CSU Classification Standards for this position are located on the CSU Classification Standards website. The CSU Salary Schedule is located on the CSU Salary Schedule website. The classification salary range for this position according to the respective skill level is: minimum $4,135 and maximum $12,288 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position. Employment Eligibility Verification Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go the I‑9 Acceptable Documents website. University Driving Requirement Positions that require driving for university business by using a personal or state vehicle must comply with the Authorized University Driver Policy. Driving records are monitored and evaluated by the Risk Management Department. The Risk Management Department evaluates a good driving report based on the following criteria. The driver must: 1. Have a valid California or other State Driver’s license. 2. Have no more than 3 motor vehicle violations or been the cause of 3 accidents in a 12‑month period (or any combination of 3 thereof). 3. Not have more than 3 DMV Points, if their license is Class C or, 4. Not have more than 5 DMV Points, if their license is Class A, B, or C with endorsements. For more information, go to the Authorized University Driver Policy. Conflict of Interest This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file financial interest disclosure forms subject to state regulations. For more information, go to the Conflict of Interest policy. Outside Employment Disclosure Executive and Management Plan Personnel employees must disclose all current outside employment at the time of hire as a precondition of hire and at the following times after hire: annually in July, within 30 days of accepting outside employment, and upon their manager’s request. For more information, go to the Outside Employment Disclosure policy. Child Abuse/Neglect Reporting Act (CANRA) The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Read more at the California Child Abuse and Neglect Reporting Act policy. Pay Transparency Nondiscrimination As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster. Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at View email address on click.appcast.io. For more information, go to Employment Notices. Equal Employment Opportunity Consistent with California law and federal civil rights laws, Cal Poly Pomona provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly Pomona complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti‑discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. As a federal contractor, Cal Poly Pomona complies with the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and requests priority referral of protected veterans for our job openings. #J-18808-Ljbffr The California State University