Training Operations Program Manager

Overview The Training Operations Program Manager is an important member of the Training Center of Excellence within Global Quality. This role will play a pivotal role in managing and optimizing training operations within the organization. The position supports governance and Community of Practice (CoP) meetings; manages development projects, learning management system (LMS) initiatives, and related projects; collates metrics and analytics; creates dashboards and reports; manages SharePoint sites and communications; and supports audits and inspections. Key Responsibilities Governance & CoP Meetings Coordinate governance and community of practice meetings. Coordinate agendas, track action items, and ensure alignment with organizational goals. Coordinate communication and collaboration among stakeholders. Project Management Act as project manager for all development, LMS, and other learning-related projects. Develop project plans, timelines, and budgets with the COE leadership team, ensuring timely delivery. Coordinate with cross‑functional teams to achieve project objectives. Metrics & Analytics Collect, analyze, and interpret learning metrics and analytics. Compile and update dashboards and reports to display key performance indicators (KPIs). Support analysis of metrics to drive continuous improvement in learning operations. SharePoint Management Manage and maintain SharePoint sites to ensure effective communication, collaboration, and document storage. Provide technical support to users as needed. Audits & Inspections Support Assist in preparing for audits and inspections by ensuring training documentation and processes are compliant. Provide support for audit‑related inquiries and assist in ensuring readiness during inspections as needed. Qualifications Bachelor’s degree required; advanced degree in Education, Organizational Development, or related field preferred. 5+ years of experience in training operations, project management, or related roles, preferably within the pharmaceutical, biotech, or healthcare industry. Proficiency in LMS platforms, SharePoint, and data visualization tools. Strong analytical skills with the ability to interpret metrics and create actionable insights. Excellent organizational, communication, and stakeholder management skills. Experience in supporting audits and inspections is a plus. Preferred Attributes Detail‑oriented with a focus on operational excellence. Agile and adaptable in a dynamic environment. Passionate about leveraging technology to enhance learning operations. Competencies Accountability for Results – Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. Strategic Thinking & Problem Solving – Make decisions considering the long‑term impact to customers, patients, employees, and the business. Patient & Customer Centricity – Maintain an ongoing focus on the needs of our customers and/or key stakeholders. Impactful Communication – Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. Respectful Collaboration – Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals. Empowered Development – Play an active role in professional development as a business imperative. Compensation Minimum $107,718.00 – Maximum $161,000.00, plus incentive opportunity. The range shown represents a typical pay range or starting pay for individuals hired in the role to perform in the United States. Application Deadline This will be posted for a minimum of 5 business days. Company Benefits Comprehensive medical, dental, vision, prescription drug coverage, company‑provided basic life, accidental death & dismemberment, short‑term and long‑term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings – Disclaimer This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Equal Employment Opportunity Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (View email address on click.appcast.io). Statement Regarding Job Recruiting Fraud Scams At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. We will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. We will also never ask you to download a third‑party application in order to communicate about a legitimate job opportunity. 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