Legal Receptionist

Legal Receptionist Our rapidly growing Estate Planning and Probate law firm is seeking a full-time receptionist to work weekdays Monday-Friday at our Rochester headquarters. Benefits Flexible schedule Opportunity for advancement Training & development Required Skills Energetic, welcoming, positive, and professional on the phone. Confident, can reassure callers they called the right place, guide them toward solutions. Perform under pressure, remain calm. Good listening and typing skills. Accurately manage a calendar. Coachable and able to follow instructions and a repeatable process. Sense of urgency, reliable, driven, takes pride in quality work. What we are NOT looking for Someone who has no experience on the phone. Someone who cannot follow instructions. Someone who cannot follow a process. Someone that cannot work unsupervised or as a team player. Someone with a bad attitude who just shows up to go through the motions. Someone who is timid with no confidence while talking on the phone. Someone who does not show up on time. Responsibilities Evaluate new callers and analyze their case fit based on our law firm’s criteria. Set appointments for new callers that meet our criteria to keep our lawyers’ schedules organized so we can grow our caseload. Manage office correspondence and administrative tasks such as: answering phone calls responding to emails calling to confirm appointments with potential and current clients reminding the team of upcoming deadlines Supervise new client onboarding and current client files through data entry and paperwork collection to ensure our cases are managed efficiently in our CRM. Receive clients into the office, seat them, and make them feel comfortable. Receive and record client payments. Assist attorneys and paralegals with the creation of various Estate Planning and Probate documents. Perform miscellaneous clerical tasks as needed, including transcription, research, spreadsheet management, and email writing to ensure operational efficiency. Qualifications Must have experience working with customers on the phone. Prior intake, customer service, sales, or call center experience is preferred. Must have experience with Microsoft Office products. Proficiency with Gmail, Google Calendar, and Quickbooks is preferred. Must have outstanding communication skills. Must have keen attention to detail. Must be able to follow instructions. Must be able to follow a process. Must be hard working. Must be reliable with the ability to show up on time every day. Must have a thick skin to deal with difficult callers. Must be coachable and able to receive constructive criticism. High school diploma or equivalent required; Bachelor’s degree or Paralegal certification from an ABA approved program is preferred. CRM and case management software experience a plus. Solid data entry, spreadsheet management, and computer skills. Job Type: Full-time Schedule: Monday to Friday Supplemental pay types: Bonus pay Work Location: In person #J-18808-Ljbffr Rochester Law Center, PLLC