Strategic Account Manager: Growth & Client Success

Established in 1999, BOL Agency is a B2B performance marketing agency working at the crossroads of creativity, technology, and analytics. We combine the science of data with the art of media, the discipline of strategy with the orchestration of ABM, to help our clients find, keep, and scale the right relationships with their ideal customers while driving revenue impact. Our client base includes well-funded startups and large enterprise businesses in many verticals: Miter, PR Newswire, Equinix, Honeywell, Lytx, and more. Job Description Account managers help grow and retain a book of business by building strong client relationships, developing account management strategies, coordinating with internal teams to deliver solutions that meet clients' needs, and identifying opportunities to grow accounts. Team’s Mission Focus on Outcomes : Ensure clients achieve desired outcomes & derive value from their BOL investment. Situational Analysis : Understand clients’ stated & unstated needs, goals & challenges Program Stewardship : Proactive guidance & support so customers maximize the benefits of their investment with BOL Efficiency : Create focus to make sure agency resources get deployed productively Profitability : Contribute to the financial health of each engagement you work on Focus Areas : Client Management : Manage client expectations, bringing issues/concerns to the client's attention before they escalate, offering potential solutions & advising of delivery delays Relationship Management : Build strong, trusting relationships with clients & partners by providing end-to-end channel stewardship & operational support (program conception > execution) Growth : Drive organic account growth by prescribing integrated solutions to client growth challenges Operations : Identify procedural redundancies on an ongoing basis. Propose + implement efficiencies. Hold the integrated delivery team + client accountable. Keep stakeholders honest. Facilitate/lead difficult timeline-related conversations, internally & client-facing Help prioritize work so that the integrated delivery team always focuses on critical items first P&L : Work with the AD to meet profitability targets About You : Assist in building strong, trusting relationships with clients and partners, providing leadership and support during strategy, concept, and execution. Partners with internal resources to drive additional value and expertise. Continually looks for ways to improve account growth through a clear understanding of clients’ objectives and goals. Demonstrates the ability to communicate, present, and influence credibly and effectively An expert at building credibility and trust while influencing buying decisions. Experience in delivering client-focused solutions based on customer needs. Effectively presents BOL’s recommendations and point-of-view. Assists and advises the account and financial management in matters relating to account profitability. Fosters a collaborative environment that encourages respectful cross-team idea exchange. Perceives obstacles and objections as an opportunity to engage, consult, and deliver value. Qualifications B2B experience preferred but not required Proven account management or other relevant experience Excellent listening, negotiation, and presentation skills Excellent verbal and written communication skills Self-directed with a sense of urgency in solving client issues A solid grasp of digital activation channels & philosophies (paid media, SEO, demand gen, ABM, etc.) Able to thrive in a results-driven environment Solid organization skills, including attention to detail and multi-tasking skills Understanding of website development, integrated marketing, measurement and analytics, content management, and Internet technology ABM Marketing experience preferred Bachelor's Degree inan appropriate field of study or equivalent work experience 4+ years of marketing experience with an agency background is desirable Reports to: Account Director Our culture is rooted in organizational transparency, empowering individuals, and an attitude of getting things done. If you want to be a valuable contributor on a team that cultivates these core values, we would love to hear from you. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status Salary Range $75,000 to $85,000 Interview Process: Application Video Interview with VP Video Interview with Account Directors Video Interview with Executive Creative Officer Video Interview with CEO Generous compensation package Health insurance with company contribution Paid maternity and paternity leave FTO Flexible Time Off 401(k) with employer matching Company-funded short-term disability and life insurance Long-term disability The flexibility of working remotely Skills/Experience: Confirm B2B-specific experience Confirm agency experience (either in-house working with an agency partner or preferably at an agency) Confirm channels you’re knowledgeable about & briefly highlight your channel-specific experience (paid media, SEO, syndication, direct publisher buys, email, direct mail…) Confirm familiarity with go-to-market approaches (ie branding, demand gen, ABM)? Provide high-level examples to substantiate your experience. Provide three (3) definitions of success for a client/agency engagement (ie driving X pipeline) #J-18808-Ljbffr