Organizational Change Management (OCM) Training Analyst (Tempe)

Employment Requirements

This opportunity is not open to C2C relationships or visa sponsorship.

This opportunity is for local candidates only.

Job Description

Solu is seeking an Organizational Change Management (OCM) Training Analyst to support a capital project focused on migrating legacy ECM systems to Microsoft 365, including SharePoint, Teams, OneDrive, and related collaboration tools.

The ideal candidate will have experience with Microsoft 365 organizational change management and training. M365 experience is highly preferred, but the hiring manager is open to considering candidates without direct M365 experience. Candidates with experience using AI tools and capabilities to support training and communications, as well as developing AI agents, will be highly preferred.

As part of the interview process, candidates will be asked to create and present a presentation using Microsoft 365.

Responsibilities

• Develop training products and enterprise communications that support the people side of change associated with systems, projects, and other corporate change efforts.

• Support content modernization activities, including migration of files and resources from a legacy system to Microsoft 365 applications such as SharePoint, Teams, OneDrive, and related collaboration tools.

• Develop learning products, job aids, communications, and adoption resources that help employees understand new content management expectations, file migration processes, and effective use of M365 tools.

• Instruct and facilitate training workshops in both in-person and virtual settings.

• Identify people-side risks and anticipated points of resistance, then develop and implement change management materials to address those needs.

• Conduct proactive, self-directed learning, problem-solving, and research to identify options for solutions and improvements.

• Integrate constructive feedback into project tasks, deliverables, and outcomes.

• Maintain accurate records, schedule facilities, and coordinate all elements of assigned projects and tasks.

• Test and ensure accuracy in all work products.

• Maintain clear communication about current projects, upcoming work, and future needs.

• Coordinate and align with employees, contractors, leaders, program teams, and subject-matter experts to understand and simplify complex topics and develop change management communications, campaigns, and training projects.

• Support onboarding for new interns or contractors and perform related administrative tasks as needed, with strong attention to detail.

Qualifications

• Working knowledge of Articulate Storyline, Microsoft Office applications including Outlook, Word, Excel, PowerPoint, and SharePoint, as well as Camtasia and Audacity. Experience with Vyond or other video creation tools is preferred.

• Willingness to learn new technologies and develop an understanding of corporate change initiatives.

• Knowledge of Microsoft 365 applications and modern content collaboration practices, including SharePoint, Teams, OneDrive, file organization, metadata, permissions, and information lifecycle concepts. M365 experience is highly preferred, but candidates without M365 experience may be considered.

• Ideal candidates will have knowledge of artificial intelligence concepts and practical AI skillsets that can be applied to developing learning products, improving content quality, streamlining workflows, and creating process efficiencies.

• Creative mindset with a background in communication, education, teaching, training, or related fields.

• Ability to create computer-based training, job aids, reference materials, and video or audio content based on evolving requirements.

• Candidates will be required to create and present a presentation on Microsoft 365 as part of the interview process.