Sr. desktop support specialist

job summary:
The Senior Desktop Support Specialist plays a critical role in delivering advanced IT support within Global Laboratory and Manufacturing environments. This position provides Tier 2/3 technical support, ensuring system reliability, infrastructure security, and strict regulatory compliance across highly specialized operational environments.

The ideal candidate possesses a strong background in managing lab and manufacturing systems, executing critical system updates and patching, and collaborating with cross-functional global teams. A background in biotechnology, pharmaceuticals, or similarly regulated environments is highly preferred.

location: San Diego, California
job type: Contract
salary: $33 - 41 per hour
work hours: 8am to 5pm
education: Bachelors


responsibilities:
• Provide high-level technical support for localized Lab and Manufacturing systems, ensuring minimal operational downtime and strict adherence to established SLAs.

• Own, manage, and resolve complex lifecycle tickets within ServiceNow related to the manufacturing and laboratory footprint.

• Deploy, maintain, and audit software packages, operating system updates, and security tools using SCCM (or similar endpoint management platforms).

• Collaborate with Global Lab IT infrastructure teams and specialized technical groups to troubleshoot complex, cross-system issues and deliver comprehensive root-cause analysis (RCA).

• Partner closely with support teams on detailed investigations, presenting technical analysis findings and documentation related to SLA Incident Management.

• Author, review, and maintain rigorous engineering and technical documents, including standard work instructions, validation test plans, and Knowledge Base (KB) articles.

• Support regional and global IT projects to ensure complete alignment with corporate compliance and security standards. Maintain highly accurate system configuration records for audit and operational readiness.

qualifications:
- 6+ years of dedicated experience in desktop, workstation, or end-user support, with distinct, hands-on exposure to laboratory and/or manufacturing environments.

- Demonstrated ability to effectively navigate ambiguity, show strong personal initiative, and make sound technical decisions with minimal supervision.

- Proven track record of adjusting effectively to new tasks, changing priorities, and emerging technical responsibilities.

- Strong, foundational knowledge of Windows Desktop and Server operating systems; working experience with Linux and Cloud Services is highly valued.

- Practical knowledge of Active Directory, DHCP, DNS, File Sharing, Group Policy Objects (GPOs), databases, and fundamental Network & Firewall Administration.

- Familiarity with PowerShell, SQL querying, or similar scripting languages to automate routine operational tasks and deployment checks.

- Solid understanding of regulated environments and biotechnology/life science industry data practices is a significant plus.

- A strong track record of solving complex hardware/software conflicts and driving results under pressure.

- Highly skilled in collaborating with international teams and effectively engaging diverse business stakeholders.

- BS/BA Degree in Computer Science, Engineering, or a related technical discipline preferred.

- Practical experience working within an ITIL framework.

- Microsoft Accreditation (e.g., Modern Desktop Administrator, Azure Fundamentals) or equivalent relevant certifications.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).


This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.


Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.