Desktop Support Specialist

Duration: 4-month contract (Eligibility to extend up to 8-months) Pay Rate: $25/hr W2 Required Skills & Experience 2+ years of IT support Experience Exposure to: Active Directory (user account management) Microsoft 365 (Outlook, Teams) Basic understanding of networking fundamentals (IP, Wi‑Fi, connectivity troubleshooting) Experience working with or willingness to support clinical devices / healthcare environments Familiarity with ticketing systems (ServiceNow, Remedy, Jira, etc.) Strong troubleshooting mindset and customer-service skills Nice-to-Have Qualifications Experience supporting clinical environments (hospital or ambulatory) Exposure to EHR systems (Epic, Cerner) Experience with device imaging tools (SCCM, Intune, MDT) Certifications: CompTIA A+, Network+ Basic understanding of MDM tools (Intune, AirWatch, MobileIron) Clinical Device Support Responsibilities Provide first-line support for clinical and point-of-care devices , including: Workstations on Wheels (WOWs) / COWs Barcode scanners, label printers, and medication scanners Thin clients and shared clinical workstations Patient check‑in kiosks and bedside terminals Troubleshoot device connectivity and access issues: Network connectivity (wired/wireless drops, basic port checks) Login/authentication issues tied to AD and clinical applications Peripheral connectivity (USB devices, scanners, printers) Support EHR access and device integration issues (e.g., Epic, Cerner login/access problems) Assist with device imaging, reimaging, and deployment of clinical endpoints Coordinate with clinical staff (nurses, physicians, front-desk users) to minimize downtime during patient care #J-18808-Ljbffr Insight Global