Senior IT Support Engineer

A bit about us:

We are a growing Managed Service Provider supporting clients across Louisiana. We're looking to add a Senior IT Support Engineer who can take ownership of escalations, support complex environments, and help drive improvements across client infrastructure.

This is a hands-on role where you'll be the go-to for advanced issues across Microsoft environments, servers, and networks. You'll work closely with a small, technical team and have real visibility into client environments.

Why join us?

• Real ownership of client environments instead of just closing tickets
• Exposure to Microsoft 365, Azure, and modern MSP tooling including automation and AI
• Opportunity to handle L3 escalations and grow into a lead engineer over time
• Small team environment where your input actually influences technical decisions
• Solid compensation with stability and a consistent pipeline of client work

Job Details

What You'll Be Doing:

• Act as the escalation point for Level 1 and Level 2 technicians
• Troubleshoot and resolve complex issues across servers, networking, and cloud environments
• Manage Microsoft 365, Azure AD, and on-prem Active Directory environments
• Support and maintain firewalls, switches, and wireless infrastructure (Cisco/Meraki preferred)
• Handle server builds, migrations, and ongoing infrastructure maintenance
• Work in ConnectWise (or similar) to manage tickets and meet SLAs
• Build and maintain automations to improve internal and client workflows
• Document environments, configurations, and changes clearly
• Identify risks and recommend improvements across client systems

What We're Looking For:

• 5+ years of hands-on IT experience, ideally in an MSP environment
• Strong experience with Microsoft 365, Azure AD, and Active Directory
• Solid understanding of networking fundamentals (VLANs, VPNs, routing, firewalls)
• Experience with virtualization (VMware or Hyper-V)
• Comfortable working escalations and owning issues end to end
• Experience with PSA/RMM tools like ConnectWise

Nice to Have:

• Cisco or Meraki experience
• Security certifications (Security+, CISSP, etc.)
• Experience with automation tools or scripting
• Exposure to tools like Rewst or SaaS management platforms

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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