HVAC Technical Support Specialist

AlphaHire

We are hiring an experienced HVAC Technical Support Specialist to provide advanced troubleshooting and product support to contractor customers, field technicians, and internal sales teams.

We are specifically looking for someone with hands-on commercial HVAC service, controls, commissioning, or startup experience. The right candidate must understand how commercial equipment operates in the field and be able to diagnose installation, wiring, control, communication, and performance issues through phone, email, and remote support.

This is not a general customer-service or administrative position. You will serve as a technical resource for contractors working with chillers, rooftop units, air-handling equipment, VAV systems, building automation controls, and related commercial HVAC products.

What You’ll Do

Provide technical support to contractors installing, commissioning, servicing, and troubleshooting commercial HVAC equipment
Diagnose equipment, wiring, controls, startup, communication, and system-performance issues remotely
Guide field technicians through troubleshooting steps and practical corrective actions
Review wiring diagrams, equipment submittals, technical manuals, control sequences, and project specifications
Support equipment startup, commissioning, BAS integration, and cross-manufacturer control communication
Assist internal sales teams with product applications, technical questions, and customer service needs
Coordinate with manufacturers and internal resources when complex issues require additional support
Document recurring problems and help improve technical training, product knowledge, and customer-support processes

Requirements

5+ years of hands-on commercial HVAC service, controls, commissioning, or field-support experience
Experience as an HVAC Service Technician, Controls Technician, BAS Technician, Field Service Engineer, Applications Engineer, or similar technical professional
Strong troubleshooting knowledge of commercial HVAC equipment and system applications
Experience with chillers, rooftop units, VAV systems, air handlers, or comparable commercial HVAC products
Ability to read wiring diagrams, control sequences, equipment submittals, specifications, and technical manuals
Strong communication skills with the ability to explain technical information clearly to contractors and field technicians
Ability to independently evaluate problems and recommend practical solutions
High school diploma or GED required

Benefits

Opportunity to transition field experience into a customer-facing technical support position
Exposure to a broad range of commercial HVAC equipment and control technologies
Ability to serve as a trusted technical resource for contractors and internal teams
Continued opportunities to expand product, controls, and systems knowledge
Additional company-sponsored benefits may be available

This opportunity is ideal for an experienced commercial HVAC professional who can diagnose complex problems, communicate solutions clearly, and help field technicians complete installations and repairs successfully.

Apply

Vacancy posted 5 hours ago

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