Academic Success Center Assistant Coordinator

Job Description

Job Description

Title: Academic Success Center Assistant Coordinator

Position Type: APT Regular Hourly

College: Front Range Community College

Division: Academic Affairs

Department: FRCC Academic Success Center

Campus: Westminster Campus

Location: Westminster

Salary Range: $19.35 hourly

Who We Are:

With three campuses along Colorado’s Front Range, FRCC is the state’s largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities.

Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the “Top Online Colleges” in the country by Newsweek.

One of FRCC’s main goals is to offer educational excellence for everyone. The college’s strong commitment to student success means we start by creating an inclusive and equitable environment—one where both students and employees feel they belong and are supported. FRCC’s focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body.

The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive.

FRCC employees and leaders work hard to create a culture of collaboration, innovation and pride. We’re looking to hire people who share these values—along with our commitment to student success, equity and excellence.

Job Summary:

The Coordinator Assistant serves as the primary point of contact for students seeking academic support, coordinates tutoring requests, assists with hiring and training processes, maintains operational systems, and helps ensure the Academic Success Center provides a welcoming, responsive, and well-organized experience for students, faculty, and staff. This is a temporary, part-time hourly position (up to 28 hours per week) supporting the Westminster Campus Academic Success Center while the College recruits and onboards a permanent ASC Coordinator.

Part-time hours and schedule are somewhat variable per semester and cannot exceed 28 hours per week.

This position does have the opportunity to work remotely occasionally but does require a strong on-campus presence and may require occasional travel to all three FRCC campuses.

Please note: You need to be a Colorado resident on your first day of employment. Also, Front Range Community College is an E-Verify employer.

Duties & Responsibilities:

Intake and Outreach

• Under the supervision of the Academic Success Director and in collaboration with the Administrative Coordinator, organize and process tutor requests from students. Contact students to assess tutoring need, and scheduling with appropriate tutor.
• Refer student to other ASC and campus resources as necessary for support and cost saving efforts. Monitor, track, and communicate tutor requests and scheduling with ASC staff through Excel spreadsheet and Navigate (will train).
• Provide and track confirmation of sessions to tutors and students via Outlook and Navigate.
• Research, process and communicate student scheduling issues and withdrawals from the tutoring program.
• Assess incoming questions and concerns regarding all services in the center. Listen, de-escalate as needed, respond to understand, and refer to ASC program accordingly.
• Attend New Student Orientation meetings as needed/schedule allows to answer questions regarding services within the Academic Success Center.
• De-escalate low to medium emotionally charged student to decipher needs and concerns and effectively refer student to appropriate service. Refer medium to highly emotionally charged situations to supervisor.
• Serve as front line customer service, responding to student questions and concerns regarding Center services.
• Monitor front desk functioning and communicate student employee concerns or operational issues and questions to the ASC Administrative team. Mentor front desk student staff as assigned.
• Execute documents and presentations for remote use and accessibility.
• Conduct tours of the Academic Success Center for Financial Aid appeals – ending with assessing efficacy with student.

Engagement

Assist ASC Leadership in efforts to increase engagement by:

• Identifying internal channels of communication with students
• Providing written communication and visual materials to support the use of the services within the Academic Success Center.
• Creating a reference book of headshots and bios of all part-time support staff for students to see before requesting a tutor.
• Coordinating with the administrative assistants in updating and adding information to the ASC landing page.

Hiring and Training

• Assist ASC leadership and coordinators throughout the hiring process (application, interviewing, onboarding, etc.) of part-time ASC employees from review of applications.
• Assist ASC leadership and coordinators with weekly ongoing team meetings and trainings.

Data Management

• Assist with updating and maintaining digital files, particularly in keeping contact lists and SI class pairings up to date.
• Assist ASC leadership and/or coordinator with enrollment report review
• Audit bi-weekly payroll for all ASC part-time staff for accuracy
• Coordinate D2L requests from tutors: ensure completion of compliance agreement, submit access request.
• Audit and maintain accurate records in Navigate for all ASC services.
• Assist coordinator in running Navigate usage reports.

Clerical

• Complete clerical tasks as needed including reception, scanning, copying, maintaining office supplies, reporting facilities issues, and distributing materials around campus.

Special projects as needed

Minimum Qualifications:

• A Bachelor’s degree and demonstrated experience providing customer service, administrative support, or serving as the first point of contact for a department.

OR

• An associate degree and two years of demonstrated experience providing customer service, administrative support, or serving as the first point of contact for a department.

OR

• Four years of demonstrated experience providing customer service, administrative support, or serving as the first point of contact for a department.

Selection Process:

The selection process for this position will be conducted through a competitive, merit-based evaluation of all qualified applicants. Preliminary screening will be based on the completed application package submitted by the candidate.

Position will remain open until filled.

This posting may be used to fill multiple or similar positions.

Application Instructions:

In your application, please include a resume and cover letter that specifically address how your background and experience align with the requirements, qualifications, and responsibilities of the position.

The application will ask for you to provide three references. We ask that they are all professional references and at least one is a current/recent supervisor.

Additional Information/Benefits:

Salary Information: The salary range reflects the minimum and maximum starting salary for the position. When determining the starting salary for a new employee, FRCC takes into consideration a combination of the selected candidate’s education, training and experience as it relates to the requirements of the position, as well as the position’s scope and complexity, internal pay equity and external market value.

Benefits Information: For information about benefits for Instructors and Hourly Employees, please see the Front Range Community College Benefits page.

Welcoming. Respectful. Inclusive. Together, we are FRCC.