Account Manager

Account Leadership & Operations

· Oversee all aspects of custodial and facility support operations across assigned schools or campus locations

· Ensure consistent delivery of services in accordance with contracts, scope of work, and ABM standards

· Develop and execute operational plans to meet service, quality, and efficiency goals

· Monitor key performance metrics and implement improvement strategies

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Client Relationship Management

· Serve as the primary point of contact for district leadership, administrators, and key stakeholders

· Build strong, long-term client relationships and ensure high levels of satisfaction

· Lead regular business reviews and provide performance updates, reporting, and insights

· Proactively address concerns, resolve issues, and identify opportunities for expanded services

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Financial Performance

· Manage account budget, including labor, supplies, and equipment costs

· Ensure financial targets are met or exceeded (revenue, margin, cost control)

· Analyze financial reports and adjust operations to improve profitability

· Support forecasting, billing accuracy, and contract compliance

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Team Leadership & Development

· Lead, develop, and support Supervisors and frontline teams across the account

· Drive recruiting, onboarding, and retention strategies

· Conduct performance management, coaching, and succession planning

· Foster an inclusive, safety-focused, and high-performance culture

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Quality Assurance & Compliance

· Implement and monitor quality assurance programs and inspection processes

· Ensure compliance with safety standards, OSHA regulations, and ABM policies

· Enforce proper use of equipment, chemicals, and PPE

· Maintain adherence to school district policies and regulatory requirements

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Strategic Growth & Improvement

· Identify operational efficiencies and continuous improvement opportunities

· Partner with leadership on innovation, sustainability, and service enhancements

· Support contract renewals, scope

Account Leadership & Operations

· Oversee all aspects of custodial and facility support operations across assigned schools or campus locations

· Ensure consistent delivery of services in accordance with contracts, scope of work, and ABM standards

· Develop and execute operational plans to meet service, quality, and efficiency goals

· Monitor key performance metrics and implement improvement strategies

---

Client Relationship Management

· Serve as the primary point of contact for district leadership, administrators, and key stakeholders

· Build strong, long-term client relationships and ensure high levels of satisfaction

· Lead regular business reviews and provide performance updates, reporting, and insights

· Proactively address concerns, resolve issues, and identify opportunities for expanded services

---

Financial Performance

· Manage account budget, including labor, supplies, and equipment costs

· Ensure financial targets are met or exceeded (revenue, margin, cost control)

· Analyze financial reports and adjust operations to improve profitability

· Support forecasting, billing accuracy, and contract compliance

---

Team Leadership & Development

· Lead, develop, and support Supervisors and frontline teams across the account

· Drive recruiting, onboarding, and retention strategies

· Conduct performance management, coaching, and succession planning

· Foster an inclusive, safety-focused, and high-performance culture

---

Quality Assurance & Compliance

· Implement and monitor quality assurance programs and inspection processes

· Ensure compliance with safety standards, OSHA regulations, and ABM policies

· Enforce proper use of equipment, chemicals, and PPE

· Maintain adherence to school district policies and regulatory requirements

---

Strategic Growth & Improvement

· Identify operational efficiencies and continuous improvement opportunities

· Partner with leadership on innovation, sustainability, and service enhancements

· Support contract renewals, scope

· Bachelor’s degree or equivalent experience

· 5+ years of management experience in facilities, custodial, or service-related industry

· Demonstrated leadership experience managing multiple locations or large teams

· Strong financial acumen and budget management experience

· Excellent communication, client-facing, and problem-solving skills

Preferred

· Experience managing K-12 or higher education accounts

· Knowledge of custodial operations, floor care, and industry best practices

· Bilingual (Spanish/English) preferred

· Experience in union environments (if applicable)

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Physical Requirements

· Ability to walk sites, perform inspections, and occasionally lift up to 40–50 pounds

· Capability to support operations in a hands-on environment when needed

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Work Environment

· School campuses, administrative offices, and multiple facility locations

· Interaction with students, educators, and staff in a professional and service-oriented manner

· May require flexible hours, including evenings or weekends

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Key Competencies

· Strategic leadership

· Client relationship management

· Financial and business acumen

· Operational excellence

· Decision-making and problem-solving

· Communication and influence

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Success Measures

· Client satisfaction and retention

· Achievement of financial targets (revenue and margin)

About Us


ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit


ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call View phone number on click.appcast.io. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.


ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.


ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
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