Launch Specialist I

About Our Company FreedomCare is a healthcare company dedicated to revolutionizing the home care industry since 2016. We support patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. Company Values Here For You – an attitude of service, empathy, and availability Own It – drive and ownership Do the Right Thing – high integrity Be Positive – a great attitude and a can‑do positive approach to challenges Position Overview The Launch Specialist I is part of the National Expansion team. Reporting to the Manager of National Expansion, the role implements standardized intake processes in new states and shares best practices across additional states. The Launch Specialist documents processes, leads training for incoming staff, and serves as a subject‑matter expert on intake, driving patients and caregivers through the onboarding journey. Key Responsibilities Onboard caregivers and patients independently, documenting status in the onboarding process. Follow up with patients and caregivers promptly. Maintain accurate records in Salesforce and TalkDesk. Pilot and refine new engagement and intake processes, making independent adjustments and identifying effective methods to meet or exceed metrics. Collaborate with the Launch team and other departments to ensure smooth launch operations and address operational challenges promptly. Identify and develop relationships with key players in each market to accelerate case progress and serve as referral sources. Apply compliance and process requirements for each state, from statutes to regulations and state‑specific guides. Contribute to improving the broader Launch process by identifying opportunities for software or process improvement. Cross‑train on pre‑ and post‑care roles to develop basic proficiency across all functions. Ideal Candidate Minimum 2+ years in a consumer‑facing role with high call volumes. Experience identifying and implementing process enhancements. Strong understanding of compliance with healthcare regulations, including HIPAA, and state‑specific regulatory requirements. Proactive, initiative‑driven, and focused on optimization, innovation, and efficiency. Adaptable and committed to a high‑quality launch process. Strong critical thinking and problem‑solving skills. Track record of building relationships quickly with diverse stakeholders. Self‑motivated, capable of driving projects forward independently; requires high autonomy. Excellent time and priority management to handle multiple priorities simultaneously. Benefits Competitive compensation, medical benefits, retirement plans, wellness programs, company events, and ongoing learning opportunities. EEO Statement FreedomCare celebrates diversity and is committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, citizenship or immigration status. Compensation Base pay range is $23.00 to $25.00 per hour for the first year of employment. Compensation decisions are based on skill set, experience, education, location, and certifications. #J-18808-Ljbffr FreedomCare