Supply Chain Specialist

Supply Chain SpecialistThe Supply Chain Specialist provides dedicated customer support to both internal and external stakeholders by executing departmental objectives and tactical plans that support corporate business growth. This role proactively addresses service issues and customer concerns, ensuring orders are shipped on time and in full, and delivers a consistently high level of service. The position focuses on accurate order management, coordination across supply chain functions, and continuous improvement of processes and performance metrics.Responsibilities include managing customer orders accurately and on time for an assigned regional commercial team, performing daily audits of open orders, reviewing customer orders for completeness and accuracy, scheduling dock appointments for customer pick-up, overseeing the management of delivered orders through the in-house Transportation Department, collaborating with various teams to confirm additional product requirements, determining when substitutions or date changes are required to fulfill orders, building and maintaining strong customer relationships, reviewing aged inventory and discontinued items, maintaining and updating requirements in customers' vendor sub-systems, using SAP T-Codes to identify pricing discrepancies, communicating and partnering with management on IDOC reports, providing accounts receivable support with invoice management, managing returns, damage claims, and complaints, ensuring the accuracy and completeness of root cause data used in Supply Chain Key Performance Indicators, participating actively in team initiatives focused on continuous improvement, working effectively under pressure and handling multiple priorities while maintaining high standards of customer service and data accuracy, and using spreadsheets and reporting tools to prepare internal and customer-facing reports.Essential skills include at least 1 year of supply chain-related experience, proven customer service experience in a business-to-business environment, recent, hands-on experience with Microsoft Excel, experience with SAP or a similar order management or enterprise resource planning (ERP) system, experience in manufacturing, strong skill set in Microsoft Office programs, ability to work well under pressure while managing multiple orders, deadlines, and customer requests, strong problem resolution skills, ability to work independently and in a self-directed manner while collaborating effectively with cross-functional teams, demonstrated ability to adapt to change in processes, systems, and customer requirements, and comfort working extensively with spreadsheets and data to support order management and reporting.Additional skills and qualifications include experience supporting business-to-business customers in a manufacturing or supply chain environment, prior exposure to EDI-based order processing and vendor sub-systems, experience working closely with procurement professionals and buyers, familiarity with purchase order workflows, inventory review, and management of aged or discontinued items, experience supporting accounts receivable with invoice management, experience in managing returns, damage claims, and customer complaints, interest in continuous improvement and willingness to participate in team initiatives to enhance processes and performance, strong communication skills for collaborating with planners, warehouse and materials teams, transportation, and customer experience functions, and motivation to grow within a supply chain or customer operations career path, with an interest in advancement opportunities and ongoing training.This is an onsite role in a cubicle-style office environment that emphasizes collaboration and relaxed professionalism. The team primarily interacts with customers' procurement contacts, with most communication conducted via email and some by phone. Approximately 85% of orders are processed via EDI, with some manual order entry, using SAP or similar order management systems and the full Microsoft Office suite. Once hired into a permanent role, there is typically the opportunity to work remotely one day per week, and this flexibility may be available during the contract period depending on performance and how quickly responsibilities are mastered. The dress code is relaxed business casual, favoring comfort over formal attire. The team culture is friendly and engaging, with informal activities such as shared lunches, birthday celebrations, ping pong, and coffee gatherings. Occasional travel may be possible after becoming permanent, with ample notice provided; such trips are designed to visit customer locations or production plants and are not mandatory. The environment supports strong training, offers opportunities for advancement, and provides holidays, benefits, paid time off, and performance-based annual bonuses tied to company profitability.This is a Contract to Hire position based out of Tampa, FL. The pay range for this position is $25.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).